Salesforce Administrator - REMOTE
Company: Ryder
Location: Hartford
Posted on: April 24, 2024
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Job Description:
_Job Seekers can review the Job Applicant Privacy Policy by
clicking HERE.
(https://ryder.com/job-applicant-privacy-policy)_
Summary
The Sales Operations Business Partner will provide systems and
process support for the Sales Leadership Team. This support will
include: understanding inefficiencies in the sales process, driving
improvements by analyzing and recommending best practice approaches
including training and changes in the technology tools. The role
requires in-depth understanding of the Salesforce.com platform
capabilities including data visibility, permissions, modifications
to objects and fields, creation of workflows and processes, and
creation of reports and dashboards to track fundamental metrics to
measure the efficiency of the process. It also requires the
collection of new requirements from the user community, understand
the business drivers behind them, coordinate the parts that need to
be tackled by IT, communicate results, prepare training content and
deliver training sessions.
Essential Functions
Create requirement specifications to address improvements. Work
with and understand alternative development approaches for proper
discussion with IT. Interact with IT to make sure the changes are
done correctly and on-time. Make configuration changes in
Salesforce sandbox to implement portion of the solution as agreed
with IT
Produce training material in multiple media to support the adoption
process. Conduct training sessions remotely and in person to
support the release of new features
Create Salesforce reports and dashboards to track fundamental
process metrics. Create Salesforce reports to identify data quality
issues. Coordinate data cleansing efforts. Define process of
determining potential data discrepancies
Work closely with field based sales leadership to understand
process improvement opportunities. Propose process changes based on
feedback from the different sales channels. Define new Sales
Operations procedures and refine existing ones
Ensure seamless execution of assigned programs
Remain current in Salesforce environment, third party applications
and best practices
Additional Responsibilities
Skills and Abilities
Understanding of requirement specifications and interface with IT
to confirm appropriate solution and follow up on delivery of final
implementation
Understanding of change management, including understanding needs,
coordinating communication, and creating and delivering training to
sales users and other constituents
Strong verbal and written communication skills
Analytical thought process to discover problems and suggest best
way to solve them
Qualifications
HS diploma or GED with 7 years of experience in Sales Operations in
the Salesforce.com environment
Bachelor's degree preferred in Business, Marketing, Finance or
related field
Three (3) years or more understanding and optimizing sales
processes required
Five (5) years or more in Salesforce.com administration, reporting
and dashboards. Including: creating roles, profiles, security,
sharing rules, permission sets; custom objects, fields, page
layouts, record types; validation rules and workflows required
Salesforce Certified Administrator (ADM201)
Certified Six Sigma Green Belt
Applicants from California, Colorado, Hawaii, New Jersey,
Connecticut, New York City, and Washington - Salary is determined
based on internal equity; internal salary ranges; market
data/ranges; applicant's skills; prior relevant experience; certain
degrees or certifications, etc. The salary for this position ranges
from $90,000 to $100,000.
Job Category: Sales Support
Ryder is proud to be an Equal Opportunity Employer and Drug Free
workplace. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, sex, sexual orientation, gender identity, age, status as a
protected veteran, among other things, or status as a qualified
individual with disability.
_Job Seekers can review the Job Applicant Privacy Policy by
clicking HERE.
(https://ryder.com/job-applicant-privacy-policy)_
Current Employees:
If you are a current employee at Ryder (not a Contractor or
temporary employee through a staffing agency), please click here
(http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to
Workday to apply using the internal application process.
#wd
Keywords: Ryder, Hartford , Salesforce Administrator - REMOTE, Other , Hartford, Connecticut
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