Help Desk Technician
Company: TEKsystems
Location: Hartford
Posted on: April 25, 2024
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Job Description:
This is a contract opportunity, 6 months and likely to extend.
The selected candidate will train in the office 100% of the time.
Once training is completed, this is a hybrid role - 3 days working
in the office and 2 days working from home.
Description:
--- Answers calls related to PC and host applications, hardware
capabilities and connectivity problems
--- Understands established service level agreements, and
effectively works to meet or exceed those standards
--- Windows 10, MS Office 365, ServiceNow Ticketing System, iPhone
and Android support, general hardware/software issues
--- Develops and maintains effective partnerships across the
organization and is able to influence management, peers, and
customers through an inclusive style and recognition of their
abilities and knowledge. Balances individual and team
responsibilities. Exhibits objectivity and openness to others'
views. Gives and welcomes feedback. Practices good listening
techniques. Maintains a positive attitude. Takes ownership for
situations
--- Demonstrates an attitude of cooperation and attention to
customer needs and skill level through superior telephone skills.
Calms frustrated callers and is recognized by customers as helpful.
Recognizes the importance of timely and accurate responses and be
aware of development schedules and releases that impact the
customer.
Displays a strong empathy for the customer through an attitude of
cooperation and the timely attention to the customer's needs.. Is
recognized by customers as partner. Anticipates the impact of
changes on the customer and takes action to minimize that impact.
Works to ensure that the team meets service level goals as set by
management and agreed to by the customer. Handles contacts with
clear, concise business communication appropriate for the
audience
Additional Skills & Qualifications:
Excellent verbal and organizational skills. Strong interpersonal
skills. Someone who is very customer focused.
Experience Level:
Intermediate Level (1+ years of experience required)
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Hartford , Help Desk Technician, Professions , Hartford, Connecticut
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