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Senior Director Loss Sensitive Billing Operations

Company: The Travelers Companies, Inc.
Location: Hartford
Posted on: January 9, 2022

Job Description:

Senior Director Loss Sensitive Billing Operations Company SummaryTaking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryOperationsTarget Openings1Job Description SummaryReports to Vice President in the Billing and Receivables Management area. Acts as a key player in establishment and execution of strategic and tactical operational initiatives. Directs receivable management teams dedicated to supporting the Loss Sensitive organization, driving optimization of operational effectiveness and strategic alignment with Operations and the business. Ensures adherence to service and quality standards, compliance, best practices, etc. via objective audit processes. Collaborates with marketing, underwriting and product, actuary, compliance and internal audit to ensure strategic initiatives are embraced and executed appropriately and fully support marketing, underwriting and retention decisions. Ensures all related activities are delivered in a manner consistent with customer service and expense management focus. Participates and/or initiates strategic, as well as the tactical, policy, workflow and performance standards development/implementation.

Travelers offers a hybrid work location model that is designed to support flexibility.Primary Job Duties & Responsibilities

  • Drive and participate in long and short term business strategies for respective function (Field Operations, Functional Leadership, or Business Center) to continually enhance operational effectiveness enabling a competitive edge.
  • Drive the implementation and participation in the development of tactical business planning and monitoring decisions/activities designed to support marketing and underwriting decisions consistent with business goals.
  • Continually monitors activities of competition and acts appropriately to position the organization out in front.
  • Drive initiation, planning, approval process and execution of new or existing projects and initiative that impact Operations, working with PMO, HO Senior Leadership, Finance, etc. to overcome obstacles and expedite project process.
  • Assess current systems, best practices, quality, service and staff making adjustments to ensure alignment with marketing, sales, underwriting and product initiatives.
  • Maintain appropriate and effective levels of customer service.
  • Partner with business areas to develop and implement operational and policy service strategies, policies and best practices. Ensure effective utilization of these strategies, policies, etc.
  • May direct and manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary and utilize resources in the most cost effective manner.
  • Review and analyze financial and operational results to monitoring operational effectiveness (i.e. overdue, hit ratio, productivity, quality, etc.) taking corrective action as necessary.
  • Provide analysis of management information to respective customers, working on tactical and strategic measures needed to improve results.
  • Act in a collaborative capacity with Field Operations, and/or other constituents and stakeholders (Agents, Brokers, business and Operations leadership) to resolve problems/issues quickly.
  • Establish priorities and make workflow decisions.
  • Assure that our contractual commitments are met.
  • Manage and direct the effective implementation of new technologies and the utilization of existing systems.
  • Deploy systems, workflow, best practices, changes and enhancements, ensuring adequate training, communications and support.
  • Establish and maintain positive and productive relationships through on-going dialogue with leadership, to include the Field and Home Office executive team.
  • Meet regularly with leaders to assess Operations performance and identify/resolve issues/problems.
  • Develop and maintain effective relationships with internal resources (e.g., Claim, Operations, etc.) to coordinate the delivery of all related services to clients.
  • Perform all necessary staff management functions to support profit, growth and expense management goals.
  • Develop, coach and mentor staff.Minimum Qualifications
    • Six years of Operations experience required.
    • High school diploma or equivalent required.Education, Work Experience, & Knowledge
      • Bachelor's Degree Preferred
      • Eight years of Property & Casualty Operations experience preferred.
      • Five years of experience with Loss Sensitive Operations or Billing preferred.
      • Demonstrated ability to support or manage and implement project tasks/projects.
      • Demonstrated ability to influence and leverage behavior for benefit of the organization.
      • Ability to set clear direction by defining goals and priorities.
      • Ability to evaluate and support the business needs.
      • Leadership of others.
      • Basic understanding of underwriting and marketing functions and environments.Job Specific Technical Skills & Competencies
        • Communication:
        • Clearly expresses ideas orally and in writing.
        • Listens to and understands others.
        • Shares information and maintains confidentiality.
        • Leadership:
        • Clearly expresses ideas orally and in writing.
        • Listens to and understands others.
        • Shares information and maintains confidentiality.
        • Motivates and drives performance of the team.
        • Strategic Vision:
        • Can understand organizational goals and seeks opportunities to better attain them.
        • Thinks creatively and offers innovative approaches to enhanced operational effectiveness.
        • Customer Focus:
        • Identifies customers' needs and takes appropriate action to meet those needs.
        • Acts with a sense of urgency.
        • Alliance Building:
        • Builds a winning team.
        • Establishes strong coalitions and networks both within and outside of the division.
        • Works effectively with all levels and can easily build new relationships.
        • Management:
        • Hires competent performing people.
        • Takes responsibility for decisions and actions.
        • Challenges employees to take responsibility for their performance and their development.
        • Empowers their leadership team to make business decisions and supports their learning and development.
        • Understands account support/services and responds to all related issues, concerns and problems to achieve desired goals.
        • Technical Knowledge:
        • Demonstrates knowledge of Loss Sensitive and/or Billing functions necessary to achieve established and stretch business goals.Employment PracticesTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. -
          If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
          Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .
          • Travelers has 30,000 employees in the United States, Canada, the United Kingdom, Ireland and Brazil. > > Explore life at Travelers .
          • We have 8 diversity networks, employee-led organizations dedicated to fostering the development and success of our employees. > > Discover diversity and inclusion .
          • Employees and their eligible family members - including spouses, domestic partners and children - are eligible for coverage from the first day of employment. > > Explore benefits .
          • Travelers has been recognized by organizations such as Forbes, Human Rights Campaign Foundation, and Military Times. > > Read more about recognition .
          • Our employees are valuable assets to their hometowns, giving more than 100,000 hours of their time toward important causes each year. > > Learn about community involvement .

Keywords: The Travelers Companies, Inc., Hartford , Senior Director Loss Sensitive Billing Operations, Accounting, Auditing , Hartford, Connecticut

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