Collection Representative - Remote
Company: UnitedHealth Group
Location: Hartford
Posted on: June 23, 2022
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges.Healthcare
isn't just changing. It's growing more complex every day. ICD - 10
Coding replaces ICD - 9. Affordable Care adds new challenges and
financial constraints. Where does it all lead? Hospitals and
Healthcare organizations continue to adapt, and we are vital part
of their evolution. And that's what fueled these exciting new
opportunities.Who are we? -Optum360. We're a dynamic new
partnership formed by Dignity Health and -Optum -to combine our
unique expertise. As part of the growing family of -UnitedHealth
Group, we'll leverage our compassion, our talent, our resources,
and experience to bring financial clarity and a full suite of
Revenue Management services to Healthcare Providers, nationwide.If
you're looking for a better place to use your passion, your ideas
and your desire to drive change, this is the place to be. It's an
opportunity to do -your life's best work.SMIt takes a special
person to be effective in stressful situations. In fact, it takes a
gifted, diplomatic, and persistent person who can see past the
challenge to a successful outcome. If that's you, get with us
because this role at -UnitedHealth Group -is all about special.
You'll consult directly with our customers who have outstanding
medical bills to identify reasons for late payments and set up
payment plans that are mutually agreeable. It's an important role
and it will take all of your skills. Join us and discover the
exceptional training, support, and opportunities to grow that you'd
expect from a Fortune 10 company.This position is full-time (40
hours/week) Monday - Friday. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours of 8:00am - 5:00pm CST.We offer 6 to 9 -weeks
of paid training. The hours during training will be 8:00am to
5:00pm, Monday to Friday. - -Training will be conducted virtually
from your home.*All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy.Primary
Responsibilities:
- Perform research on various computer systems and document
customer information regarding status, payment expectations, notes
of conversations and other relevant information
- Use mail, email and phones to contact customers to discuss,
negotiate payment and resolve outstanding medical bill accounts and
balances
- Obtain agreement on potential balance payoff and/or payment
terms within stated level of authority and guideline limits
- Prepare and submits reports to internal management on status of
outstanding medical bills and proposed/planned payment settlement
detailsThis is a challenging role that requires providing best in
class service to our customers during their times of difficulty.
It's a fast-paced environment that requires focus and ability to
multi-task throughout the day. This is a 40-hour, full time role
working flexible shifts, sometimes including evenings or Saturdays.
We require our employees to be flexible enough to work any shift,
any day of the week during those hours.You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High school diploma / GED (or higher)
- 1+ years of experience with appeals
- 2+ years of experience with medical/insurance collections
- Experience with Microsoft Word (creating and editing
documents), Microsoft Excel (creating and editing spreadsheets) and
Microsoft Outlook (creating emails and meeting
invitations)Preferred Qualifications:
- Experience with Medicare/Medicare Advantage PayerTelecommuting
Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceUnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination
status.Military & Veterans find your next mission: -We know your
background and experience is different and we like that.
UnitedHealth Group values the skills, experience and dedication
that serving in the military demands. In fact, many of the values
defined in the service mirror what the UnitedHealth Group culture
holds true: Integrity, Compassion, Relationships, Innovation and
Performance. Whether you are looking to transition from active duty
to a civilian career, or are an experienced veteran or spouse, we
want to help guide your career journey. Learn more at -Learn how
Teresa, a Senior Quality Analyst, -works with -military veterans
and ensures they receive the best benefits and experience possible.
-Careers with Optum360. -At Optum360, we're on the forefront of
health care innovation. With health care costs and compliance
pressures increasing every day, our employees are committed to
making the financial side more efficient, transferable and
sustainable for everyone. We're part of the Optum and UnitedHealth
Group family of companies, making us part of a global effort to
improve lives through better health care. In other words, it's a
great time to be part of the Optum360 team. Take a closer look now
and discover why a career here could be the start to doing -your
life's best work.SMColorado, Connecticut or Nevada Residents Only:
-The hourly -range for Colorado residents is $15.00 to $25.19. The
hourly -range for Connecticut / Nevada residents is $15.77 to
$27.79. Pay is based on several factors including but not limited
to education, work experience, certifications, etc. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment Opportunity /
Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Hartford , Collection Representative - Remote, Accounting, Auditing , Hartford, Connecticut
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