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Senior Billing Representative - Remote in CST & EST

Company: UnitedHealth Group
Location: Hartford
Posted on: November 21, 2022

Job Description:

If you are located within the Central or Eastern time zones, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM The Senior Billing Representative is responsible for all accounts receivable, cash flow, billing & eligibility internal/external questions, and customer service on the Oxford platform totaling approximately $600 million in revenue per month. These functions include fielding inbound calls, conflict resolution making outbound calls to our customers and brokers ensuring strong cash flow and superior Days Sales Outstanding results. This function is responsible for medical and ancillary product premium billing.This position is mainly responsible for more general A / R activities which do not include medical and ancillary premium billing activities can be found in the Accounts Receivable function in the Finance job family.This position is full-time (40 hours/week). Employees are required to have the flexibility to work any of our 8-hour shift schedules within our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Training will be -with a trainer in a class which is new for them. - Class starts Jan. 23rd.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

  • Interact with customers gathering support data to ensure invoice accuracy and work through specific billing discrepancies
  • Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
  • Educate customers regarding the availability of receiving invoices and remitting payments through online applications
  • Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
  • Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
  • May also include quality assurance and audit of billing activities
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Strong adherence to time management
  • Maintain working relationship with customers in territory
  • Ability to multitask and adapt to a constantly changing environmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • 1+ years of experience in a billing, accounts receivable or collections environment
    • Experience working with Microsoft Excel including the ability to create pivot tables, using or creating Macros and / or using VLOOKUP, analyzing data on spreadsheets and using formulas
    • 1+ years of experience communicating with customers via phone or face to face
    • Ability to work any 8-hour shift within our normal business hours of 8:00am - 5:00pm
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:
      • Associate's Degree (or higher) in Business or Accounting
      • Experience navigating databases in Microsoft Access DatabaseTelecommuting Requirements:
        • Reside within the Central or Eastern time zones
        • Have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet serviceSoft Skills:
          • The ability to work in an agile environment
          • Detail oriented
          • Analytical/critical thinkingUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SMConnecticut or New York City Residents Only: The salary range for Connecticut & New York City residents is $16.00 - $22.45. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #YELLOW

Keywords: UnitedHealth Group, Hartford , Senior Billing Representative - Remote in CST & EST, Accounting, Auditing , Hartford, Connecticut

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