Lead Back Office Verint Administrator - Work from Home
Company: Cigna
Location: Hartford
Posted on: April 9, 2021
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Job Description:
Lead Back Office Verint Administrator - Work from Home Location
Virtual, US Category Project Management Posted Date: 02/24/2021 Job
Id 20022347 The Lead Back Office Verint Administrator is
responsible for supporting, maintaining, and consulting on the
configuration of application rules, profiles, and overall structure
to support targeted use cases and other work requested by the
Verint Product Owner, workforce leadership, and operational
business partners. The Lead Administrator will also partner with
the vendor, information technology, and workforce teams to oversee
the product and governance of the solution in our operational
environment within back office operations. This position will
include ownership of system administrator tasks and maintaining
systemic rules for the Back Office functionality of the software
suite, with the ability to troubleshoot and resolve reported issues
and questions, or escalate as appropriate. This role is a key
member of the Product Ownership team and will report directly to
the Verint Back Office Product Owner. This role requires a strong
understanding of the Verint application, business objectives, pain
points, all with one goal in mind: Provide best-in-class governance
strategy and support by collaborating with change management teams,
reporting, and training teams in order to identify the most
effective processes, tools, and communication strategy for targeted
enhancements. Specific Responsibilities:
Keywords: Cigna, Hartford , Lead Back Office Verint Administrator - Work from Home, Administration, Clerical , Hartford, Connecticut
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