Medical Receptionist - 40 Hours - Hartford
Company: Connecticut Children's Medical Center
Location: Hartford
Posted on: May 14, 2022
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Job Description:
SUMMARY Under direct supervision, performs varied medical
reception and/or administrative support tasks or activities within
a specified physician practice/office or clinical care center.
Greet patients/visitors, check patients in and out for office
appointments, answer phones and direct calls; schedule
appointments; answer basic questions; and perform routine clerical,
data entry/data retrieval, and/or filing ensuring all policies and
procedures are observed. Duties require knowledge of physician
office/clinical care center routines and a basic understanding of
the organization, programs, procedures and terminology related to a
physician office/clinical care center. Reports to an Office
Manager. ROLE RESPONSIBILITIES * Following established protocol,
greet & direct patients/parents, internal staff and external
visitors. * Check patients in and out for office appointments,
following established protocol; ensure completion of appropriate
paperwork, follow-up with patient/family to obtain missing
information, obtain signatures and release forms (including
verification of legal guardianship of adults accompanying
patients); and, collect patient co-pays. * Answer telephone and
triage calls for the practice/department. Schedule appointments via
telephone or in-person and makes calls to confirm appointments. May
schedule/coordinate appointments with other areas of the hospital.
* Perform routine verification of insurance, and may obtain routine
authorization/referrals from payors or providers. * On a daily
basis, perform specified clerical support functions according to
policy and procedure: may batch and check patient encounter forms
for accuracy; establish, maintain, pull and/or file patient charts,
records and other files. * Perform data entry to record routine
patient demographic and insurance information into computer,
following established procedures. * Copy and/or duplicate materials
as requested; may prepare and transmit facsimiles. * Proofread all
work for accuracy and neatness. * May run various errands, as
requested, for the unit/department. * Perform various routine
administrative support tasks requested by Physicians and Manager.
Cross-trained in all front desk duties to provide cross-coverage as
needed. * Maintain professional expertise pertaining to the
functions of the position by attending computer-training classes or
continuing education programs, as deemed necessary by the Office
Manager. * Demonstrate effective communication and interpersonal
skills and ability to interact effectively with all members of the
health care team. Function as a member of the office team and
ensure appropriate cross-coverage when necessary. Encourage team
members to adhere to professional standards and to expand
competencies. * Demonstrates knowledge of the age-related
differences and needs of patients in appropriate, specific
populations from neonate through adolescence and applies them to
practice. Demonstrates cultural sensitivity in all interactions
with patients/families. * Demonstrates support for the mission,
values and goals of the organization through behaviors that are
consistent with the CCMC STANDARDS. SPECIAL CONSIDERATIONS Under
CCSG, this role will entail planned flex time which includes
flexing to other work locations including to the satellite
locations and/or flexing schedules to include evenings as well as
weekends.High School Diploma, GED, or a higher level of education
that would require the completion of high school, is required.
Minimum of 6 months experience as a medical assistant/receptionist
in a Physician Office, or equivalent.Experience with Microsoft
Windows operating system, Beginner to Intermediate skills in
Microsoft Word.Experience with scheduling and/or patient records or
billing software such as IDX, SMS, or Epic is preferred.Equal
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Connecticut Children's Medical Center, Hartford , Medical Receptionist - 40 Hours - Hartford, Administration, Clerical , Hartford, Connecticut
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