Roadside Assistance Representative

Company: AppleOne
Location: Albany
Posted on: January 13, 2026

Job Description:

Job Description Job Description In this role, you will coordinate the dispatch of club-owned fleet vehicles and contractors, prioritize service calls, and ensure members receive timely assistance. Please note: 8-hour day shifts 3PM-11PM following training. Responsibilities: Receive incoming emergency road service calls and dispatch tow trucks to the correct locations. Follow up on service calls to ensure members receive assistance promptly. Prioritize calls based on safety, weather, traffic, location, and other factors, ensuring police and emergency calls are addressed within established timeframes. Track fleet driver productivity, schedules, and behaviors using Fleet Tracker and Samsara. Assist members with packets, renewal callbacks, and membership inquiries. Communicate with affiliate clubs regarding membership status and approvals. Conduct Keeping Members Informed (KMI) procedures. Dispatch private contractor networks effectively. Assist with training new dispatch personnel. Respond to Podium Requests and member complaint escalations. Assist ERS Manager/Admin & Fleet Supervisor with towing damage investigations. Monitor phone queues and assist drivers with battery inventory scans. Perform other duties as assigned. Qualifications: High School Diploma or equivalent. Basic automotive knowledge. Previous dispatching and/or call-taking experience preferred. Knowledge of the Capital District, surrounding counties, and rural communities. Excellent phone etiquette and customer service skills. Strong organizational skills and attention to detail. Ability to handle stressful, fast-paced situations with patience and empathy. Flexibility to work weekends, evenings, overtime, and holidays as required. Proficiency with computers, email, data entry, and mapping tools such as Google Maps. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023 -06/22- 088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay - transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e- verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 1572 Company Description This company offers growth and a great group of people to work with.

Keywords: AppleOne, Hartford , Roadside Assistance Representative, Administration, Clerical , Albany, Connecticut