Assistant Executive Director

Company: Susan Bailis Assisted Living Community
Location: Boston
Posted on: April 1, 2026

Job Description:

Full-time Description Department : Administration Reports to : Executive Director Status : Exempt Job Summary Assistant Executive Director will assist Executive Director to oversee the overall management and the day-to day operation of Community. The Assistant Director is the second in charge of the building and supervises the staff when the Executive Director is not in the building. Duties and Responsibilities Assist the Executive Director in effectively managing the community in all of its daily operations. Assume all responsibilities associated with accomplishing community objectives in the Executive Directors absence including the implementation of policies and procedures. Assist with planning, implementing and evaluating all aspects of operations. Oversee customer service, resident relations, and assisting with management of all departments. Manage account receivable/collect rent and follow-up on delinquencies Assist with Executive Director to develop, implement, and supervise annual budget. Oversee Payroll processing in coordination with all Department Heads. Manage Front Desk Manager and Receptionists in cooperation with the Business Office Manager. Implement and maintain company policies in Human Resource capacity for employees, including initial orientation for new hires. Hire and supervise employees, ensuring adequate staffing levels and continuity and consistency in delivery and quality of services. Oversee all front desk interactions related to guest service, to include but not limited to; all incoming sales inquiries, documentation of sales inquiry forms, and greetings for all visitors and business professionals. Manage compliance with in-service trainings per state regulations. Communicate and follow up with residents, families, corporate office via telephone, email and fax. Prepare and maintain resident and employee files. Manage tenant certification, selection, recertification and applications. Identify any unsafe working or living conditions for employee or residents and propose corrective action. Oversee and assist in departments as assigned. Assist with support to Marketing Department as needed. May perform other duties as assigned. Requirements Required Behavior Able to influence the actions and opinions of others in a desired direction, Exhibits judgment in leading others to meet worthwhile objectives. Able to take action in solving problems while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. Able to define realistic, specific goals and objectives. Able to define task and deliverables necessary to meet goals. Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conforms to and communicates established policies and procedures. Builds and maintains productive, work-focused relationships with team, residents, their families, corporate, regional and divisional resources and within the community. Able to work with people in such a manner as to build high morale and group commitments to goals and objectives. Able to work non-traditional hours as needed Participate in outside networking events in the surrounding community to foster excellent working relationships with outside referral sources. Must have submitted and completed a Criminal Background check for unlicensed employees in compliance with state regulation. Must provide a medical certification from a licensed healthcare provider confirming that the employee is free from communicable disease including TB in compliance with state regulation at hire and annually thereafter. Physical Demands Physically able to move at least 50 lbs. without assistance. Physically able to bend, reach, and work in small areas. Physically able to push and pull equipment and furnishings. Physically able to stand and to work on hands and knees for long periods of time.

Keywords: Susan Bailis Assisted Living Community, Hartford , Assistant Executive Director, Administration, Clerical , Boston, Connecticut