Services Solution Architect, Marketing Cloud

Company: Salesforce.com, Inc
Location: Hartford
Posted on: April 4, 2021

Job Description:

\n\n To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. \n\n \n\n Job Category \n\n \n\nCustomer Success Group\n\n \n\n Job Details \n\n \n\nOur Strategic Projects consulting team delivers large-scale, custom Salesforce implementations. Engagements span across any Salesforce cloud product or solution, and often include multi-cloud implementations. Our Solution Architects and Solution Consultant lead consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies. They serve as hands-on advisors, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their clients business to deliver customer ROI.\n\n \n\nWe have a variety of functional roles open on our Strategic Projects team, send us your resume, and we will follow up with you, if your profile aligns with the required skills / experience.\n\n \n\nSolution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Functional Architects contribute with thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.\n\n \n\nSolutioConsultants are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Senior Functional Consultants contribute to thought leadership and best practices, both internally in their Community and externally in the marketplace.\n\n \n\nPreferred Qualifications and Skills:\n\n \n\nMarketing Cloud Email Specialist and Marketing Cloud Consultant certifications desired\n\n \n\nSalesforce Sales and/or Service Cloud foundational knowledge highly desired\n\n \n\nSales Cloud Consultant and Service Cloud Consultant Certifications desired\n\n \n\nExperience configuring Email Studio (including Contact Builder, Automation Studio, and Journey Builder) required\n\n \n\nExperience configuring additional Marketing Cloud functionality (Audience Builder, Advertising Studio, Audience Studio)\n\n \n\nExperience with the Sales/Service Cloud to Marketing Cloud connector desired\n\n \n\nExperience with diagramming software required (LucidCharts, Visio, etc)\n\n \n\nReal Time Interaction Management (RTIM) foundational knowledge desired\n\n \n\nFamiliarity with HTML, XML, CSS and JavaScript\n\n \n\nFamiliarity with SOAP APIs, REST APIs and integration techniques\n\n \n\nFamiliarity with security standards such as TLS, SSL, SSO and data encryption\n\n \n\nExperience in the interactive marketing industry desired\n\n \n\nStrong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams\n\n \n\nDemonstrated ability to conduct business requirement discovery and tailor concise messaging for all layers of a customer organization from execution layer to c-suite.\n\n \n\nAbility to work independently and be a self-starter\n\n \n\nSpecializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable\n\n \n\nTravel to client site (average of 50%), but may be higher or lower based on the client engagement\n\n \n\nResponsibilities for the group:\n\n \n\nHelp clients consistently meet/exceed goals and metrics\n\n \n\nDeliver high client satisfaction (CSAT)\n\n \n\nPositively impact client renewals (when applicable)\n\n \n\nGenerate positive feedback from internal teams and leadership\n\n \n\nShow continued professional growth and development\n\n \n\nLeadership Qualities:\n\n \n\nPASSION: Passionate about Customer Success\n\n \n\nBEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on\n\n \n\nLEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships\n\n \n\nCOMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence\n\n \n\nSTORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message\n\n \n\nTEAM PLAYER: Proficient at collaboration and working with members of a team\n\n \n\nURGENCY: Ability to move fast and drive business value and results\n\n \n\nOHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart\n\n \n\nTRUST: Trusts the companys core values; shows integrity, transparency, and reliability\n\n \n\nADAPTABLE: Excels in high levels of uncertainty and change\n\n \n\nCOMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Communitys knowledge and resource base\n\n \n\n For Colorado-based roles: Minimum annual salary of $66,600 . You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ \n\n \n\n Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)\n\n \n\n Posting Statement \n\n \n\nAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.\n\n \n\nSalesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.\n\n \n\nSalesforce welcomes all.\n\n \n\nPursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.\n\n \n\nFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.\n\n \n\nSalesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the Most Admired Companies in the World and one of the 100 Best Companies to Work For eleven years in a row, and named Innovator of the Decade and one of the Worlds Most Innovative Companies eight years in a row by Forbes.\n\n \n\nThere are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something thats so much bigger than themselves, an industry, and their company.\n\n \n\nWe believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.\n\n

Keywords: Salesforce.com, Inc, Hartford , Services Solution Architect, Marketing Cloud, Advertising , Hartford, Connecticut