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Senior Sophia Editor - National Remote

Company: UnitedHealth Group
Location: Hartford
Posted on: September 20, 2022

Job Description:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . SM
Senior SOPHIA Editors are responsible for various activities related to creating, updating, maintaining and testing Standard Operating Procedures (SOPs) with accountability for configuration of SOPHIA automation rules, working with developers to maintain and enhance SOPHIA logic for increased claims SOP automation, completing reports for leadership, representing department on Projects and Meetings, and performing analysis for enhanced Utilization and or Automation to enhance user experience
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
Collaborate with Business Contacts for implementations to determine changes to the process requiring updates to documentation
Create/Edit documentation to ensure SOPs are created in a clear and concise manner so it is easily interpreted by end users and reflects objective of SOP
Assess and interpret intent of SOPs for optimal configuration/automation of SOPHIA
Identify document updates required due to Annual Readiness
Identify, analyze and root cause top drives and trends contributing to high volumes of document update requests.
Assist with improving the overall communication to Claim Operations when new documents are created or restructured
Identify documents with similar concepts/actions that could be combined to reduce the overall volume of documents aligned to the Business
Creates and executes standard, repeatable test protocols to ensure configuration accuracy and the timely identification and resolution of defects.
Assesses and interprets intent of Configuration/Automation to determine system and configuration accuracy.
Defect Management and reporting
Interfaces with internal teams to share knowledge and data to achieve department goals
Participates in meetings with internal and external customers
Serves as a key resource on complex and/or critical projects
Summarize analysis and recommend solutions to Business Leaders
Completing basic repeatable entry of configuration to assist with large projects and rework
Reporting for Automation and Utilization and defect management
Monitoring User Stories and Testing before deployment of SOPHIA updates or enhancements
Drive accuracy related to document updates
Collaborate with Business Contacts for implementations to determine changes to the process, requiring updates to documentation
Training, Quality Review and mentoring SOPHIA Editing and Configuration

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma / GED (or higher)
1+ years of SOPHIA and/or claim system configuration experience
Basic proficiency in Microsoft Office Suite products such as Outlook (calendar/email management), Word (create, edit, and save), and Excel (create, edit, save)

Preferred Qualifications:
Bachelor's degree (or higher)
SQL and or Access experience for data mining
Claim processing Subject Matter Expert
Experience with mentoring and training

Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:
Ability to work independently.
Ability to understand and synthesize information/processes clearly and concisely, and devise solutions.
Ability to assess customer needs and requirements, design relevant tests, deliver results on time, and communicate outcomes.
Must demonstrate strong verbal and written communication skills.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -https://uhg.hr/vet
Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families, and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $26.15 - $46.63. The salary range for Connecticut / Nevada residents is $28.85 - $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: #RPO, #YELLOW

Keywords: UnitedHealth Group, Hartford , Senior Sophia Editor - National Remote, Advertising , Hartford, Connecticut

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