Direct Customer Service Associate
Location: Cranston
Posted on: June 23, 2025
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Job Description:
Deliver Exceptional In-Person Support and Build Lasting
Relationships for Verizon FiOS in Providence! Join Equity
Management as a Direct Customer Service Associate. Equity
Management, a leading business advisory firm empowering Fortune 500
companies to expand their brand footprint via licensed products,
additionally a strategic contributor to Verizon FiOS, is hiring a
customer-focused and empathetic Direct Customer Service Associate
in Providence. This crucial role places you directly in the
community, providing essential post-sales support and building
strong relationships with our valued Verizon FiOS subscribers! As a
Direct Customer Service Associate, you will immerse yourself in
comprehensive training, gaining deep knowledge of Verizon FiOS
fiber optic services, equipment, and troubleshooting techniques.
You will develop advanced skills in direct customer engagement,
empathetic communication, and effective problem resolution in a
field-based setting. Minimum Qualifications of the Direct Customer
Service Associate High school diploma or GED equivalent required.
Customer service or client-facing experience (0-2 years) with
strong interpersonal and problem-solving skills. Excellent verbal
communication and active listening skills are essential for clearly
explaining technical information and empathizing with customer
needs. Possesses strong problem-solving skills, able to diagnose
basic issues and find efficient, practical solutions. Highly
organized and detail-oriented, able to manage customer interactions
and documentation accurately. Empathetic, patient, and professional
demeanor, especially when interacting with customers who may be
experiencing service issues. Adaptable and reliable professional
comfortable with independent field work and managing a daily
customer visit schedule. Must have reliable transportation, a valid
driver's license, and current auto insurance for daily travel to
residential customer locations within the Providence metropolitan
area. Ability to stand and walk for extended periods, as the role
involves active field engagement. A genuine interest in
telecommunications technology and a passion for providing
outstanding customer experiences. Visit us at equitymgmtinc.com or
apply through CareerBuilder. We look forward to welcoming dedicated
Direct Customer Service Associates to our team in Providence!
Keywords: , Hartford , Direct Customer Service Associate, Customer Service & Call Center , Cranston, Connecticut
