Entry Level Verizon Customer Service Trainee

Location: Providence
Posted on: June 23, 2025

Job Description:

Launch Your Career in Customer Care and Connect Providence to Seamless Connectivity! Join Equity Management as an Entry Level Verizon Customer Service Trainee for our vital Verizon FiOS campaign. Equity Management , a recognized management consulting practice for enhancing corporate brand equity through consumer product extensions, also a dedicated partner to Verizon FiOS's initiatives, needs an empathetic and motivated Entry Level Verizon Customer Service Trainee in Providence. This foundational role places you directly in the community, where you will learn to provide vital post-sales support and ensure our valued Verizon FiOS subscribers enjoy a superior service experience! As an Entry Level Verizon Customer Service Trainee, you will receive comprehensive, hands-on training to become an expert in Verizon FiOS fiber optic products and services, including common troubleshooting and account management. This program develops your exceptional skills in direct customer engagement, teaching you to build rapport, understand customer needs, and provide clear explanations. This ensures you are fully prepared to deliver outstanding in-person customer experiences in the field! Minimum Qualifications of the Entry Level Customer Service Trainee High school diploma or GED equivalent required. 0-1 year of experience in a customer-facing role in retail, hospitality, customer service, demonstrating a natural aptitude for communication and helping others. Excellent verbal communication and active listening skills, with the ability to clearly explain information and empathize with customer needs. Strong problem-solving abilities, capable of diagnosing basic issues and finding practical, customer-focused solutions. Empathetic, patient, and professional demeanor, especially when assisting customers with service inquiries or concerns. Highly organized and detail-oriented, able to manage customer interactions and documentation accurately. A positive attitude and a genuine desire to provide outstanding customer experiences. Reliable and punctual, with a consistent commitment to attendance and adherence to daily schedules for field engagements. Proficiency in using mobile devices or tablets for customer interaction logging and accessing support resources. Reliable transportation, a valid driver's license, and current auto insurance are mandatory, as daily travel within the Providence, RI metropolitan area to residential customer locations is a core requirement. Ability to stand and walk for extended periods, as the role involves active field engagement. Visit us at equitymgmtinc.com or apply through CareerBuilder. We look forward to welcoming dedicated Entry Level Verizon Customer Service Trainees to our team in Providence!

Keywords: , Hartford , Entry Level Verizon Customer Service Trainee, Customer Service & Call Center , Providence, Connecticut