Client Relations Associate
Location: New Haven
Posted on: June 23, 2025
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Job Description:
Here at Opal Core Marketing, we pride ourselves on our ability
to build lasting client relationships based on trust, transparency,
and exceptional customer service. As a growing leader in the
business consulting industry, we offer hands-on, personalized care
for our customers that focuses on innovative solutions that really
make a difference for our clients and our customers. Our client
relations, sales, and customer service methods are unique and
reflect the dynamic team that we’ve built over the years. It is
through our approach to client relations and customer care that we
have been able to grow our operations and our client’s customer
base steadily over the past year, and we are now looking to bring
new Client Relations Associates on board to continue this growth!
As a Client Relations Associate, you will be the first point of
contact between Opal Core Marketing and potential customers. You
will be responsible for ensuring that their needs are met and their
expectations are exceeded when it comes to the level of
personalized sales and customer service support that we offer. The
Client Relations Associate role involves building lasting
relationships, providing excellent sales and customer service, and
advocating for client and customer interests. Key Responsibilities
of a Client Relations Associate: Assist in the management of
existing accounts as well as the acquisition of potential customers
in a manner that serves all parties’ interests Serve as the primary
point of contact for customers, responding to inquiries and
concerns promptly and professionally whether through phone, email,
or in person visits Facilitate communication between customers and
client technicians, ensuring that activation processes run smoothly
and beneficially for all parties Advocate for the interests of the
client regarding sales goals and customer satisfaction metrics
while providing customers with personalized and efficacious
customer service Abide by all compliance policies set forth by the
client while handling sensitive customer information, ensuring all
interactions meet legal regulatory and privacy requirements
Participate in the training of junior Client Relations Associates
in all of the above responsibilities, demonstrating strong
leadership potential
Keywords: , Hartford , Client Relations Associate, Customer Service & Call Center , New Haven, Connecticut
