Membership Specialist
Location: Hartford
Posted on: June 23, 2025
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Job Description:
POSITION SUMMARY : The Member Experience Specialist manages and
supports recruitment of volunteers and delivery of service to girls
by adult volunteers who carry out the Girl Scout Program in an
assigned area. At all time she/he must portray a positive image
that is representative of policies, procedures, and promote
customer service to internal/external stakeholders. MAJOR
ACCOUNTABILITIES: Supervises and supports service unit leaders in
order to insure delivery of high quality Girl Scouts programming to
girls within their area of responsibility which includes but is not
limited to support of regular leader meetings. Recruits new members
(girls/adults) through various recruiting methods
(in-person/virtual) within their assigned area of responsibilities.
Supports and participates in regular service team meetings as
needed in order to develop high functioning service unit
volunteers. Supports volunteer adult members to insure high quality
Girl Scout program is available to girls and adults in order to
reach the council’s Plan of Achievement and membership goals.
Creates, manages, and close cases within GSOFCT established
guidelines. Successfully uses Sandler Cookbooks to manage workflow
and productivity. Recruits, appoints trains, manages, and all
service team volunteers. Actively promotes GSOFCT and GSUSA
activities for troops, girls and families to our members. Assumes
duties of key service unit team members when positions are vacant.
Provides exemplary customer service when answering phones,
returning calls and responding to emails. Works cooperatively and
closely with all GSOFCT departments on an ongoing basis. Interprets
and implements GSUSA and council policies, procedures and
standards. Identifies and provides conflict support between members
as needed in collaboration with the department leadership staff.
Increases visibility and raises awareness of Girl Scouting in
communities. Assists and supports in the execution of the product
sales programs. Embrace and enhance a culture that values diversity
and ensures that staff, girl and volunteer efforts reflect the
council’s commitment to diversity, equity and inclusion. Carry out
other duties as assigned. CORE COMPETENCIES : Strong attention to
detail. Strong oral and written communication skills. Proactive and
collaborative team building skills and experience. Conflict
resolution skills and experience. Understands usage of and is able
to support our members and recruit new members by using all GSOFCT
technology and platforms available. EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in business, human services, education or related
field is preferred. Ability to work with and manage a diverse group
of volunteers and girls. Strong attention to detail. Strong oral
and written communication skills. Team building skills and
experience. Conflict resolution skills and experience. ADDITIONAL
JOB REQUIREMENTS and PHYSICAL DEMANDS: Become a registered member
and maintain membership in GSUSA. Ability to accommodation a
flexible work schedule (evenings, weekends) to meets the needs of
the organization. Actively participates in Product Sales
initiatives. Ability to work with a diverse group of staff,
volunteers and girls. Physical ability to lift, carry, push, pull
or move objects up to 20 pounds. Sit or stand for long periods of
time during events. Statewide travel required. Valid Connecticut
driver’s license. Must carry and show proof of liability coverage
of personal vehicle. WORK ENVIRONMENT: Work in an office
environment and in the community in a variety of (indoor/outdoor)
locations.
Keywords: , Hartford , Membership Specialist, Customer Service & Call Center , Hartford, Connecticut
