Customer Care Advocate
Location: Warwick
Posted on: June 23, 2025
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Job Description:
Onsite Training - Warwick, RI Class Start Date - ASAP Inbound
customer service role for Defined Benefits/Retirement Income
Solutions Dept. Max payrate $20 per hour Training will be onsite as
well as nesting, then remote with the exception of coming into the
office once per month Required Experience: 1-2 years of call center
experience, or equivalent experience (office experience) 1-2 years
experience with Windows-based operating systems (Microsoft Office,
Suite, etc.) The role will include customers calling to learn about
their defined benefit pension, customers calling to start their
pension benefits, for account maintenance (direct deposit changes /
address changes), assisting family members & beneficiaries within
the claims process, and answering account information. The role
requires processing and a strong ability to navigate Windows-based
operating systems. Strong customer service focus is a must. Ability
to convey complex topics to clientele. Work to remove roadblocks to
customer requests & educate customers on the correct process for
receiving information. Licensing is not required for the role.
Warwick, Rhode Island location required. MANDATORY: Training is
on-site. Nesting and quality assessment will be on site. After
successful completion of quality certification/assessment, the
position will be remote. Training is 3 weeks and then nesting is 2
weeks, so 5 total weeks in office. Agent experiencing system issues
at home office will be required to travel to Warwick office until
system issue/outage corrected. Requirements: " "Ability to attend
training, nesting at Client's Warwick RI office * Ability to work
from home which includes high-speed internet and a quiet place to
work that is secure. (Hotspots are not allowed high internet speed
is required) * Able to use video during interviews and training.
*An ability to work during the hours of operation of Monday-Friday,
must be flexible regarding shifts worked, which may change based on
business needs. " * NO time off planned during training until the
end of nesting Timeline *" The plan is to train on-site at the
Client office in Warwick, RI " Training Schedule: 8:30-5 pm EST, 1
Hour Lunch Schedules after training be determined using a ranking
system based on performance in training. Temps will bid on
available schedules based on business needs closed Saturday and
Sundays - ask for open availability Monday and Friday 8 am 9 pm 8
hr. shift with a 30-minute lunch. Equipment Coordination: Temps
will have their equipment picked up on Day 1 of Training. Equipment
to be provided is a Client laptop, docking station, 2 x monitors,
keyboard, mouse & headset.
Keywords: , Hartford , Customer Care Advocate, Customer Service & Call Center , Warwick, Connecticut
