Customer Service Representative(Manufacturing)

Location: Marlborough
Posted on: June 23, 2025

Job Description:

Job Title: Customer Service Representative (CSR) Position Overview: Seeking a proactive and customer-focused Customer Service Representative to support domestic order management and implement functional excellence in line with business and customer needs. This role emphasizes continuous improvement, quality compliance, and cross-functional collaboration across multiple departments and systems. Key Responsibilities: Manage domestic customer orders, pricing, documentation, and invoicing using SAP-R3 or equivalent systems Respond to customer inquiries and resolve disputes using business unit tracking systems Issue credit/debit memos and process samples and rebates Monitor sales orders through the fulfillment process Collaborate with internal teams including supply chain, manufacturing, sales, marketing, finance, and logistics Support compliance with Sarbanes-Oxley 404 requirements Contribute to training, auditing, and continuous improvement initiatives Qualifications: College degree required; bachelor's degree preferred Minimum 6 months–1 year of SAP-R3 (or equivalent) experience in order processing, deliverables, and invoicing Intermediate to advanced Microsoft Excel proficiency (Excel, PowerPoint, Word); testing required Experience with Salesforce.com and SharePoint a plus Understanding of Sales-to-Cash (STC) and Requisition-to-Pay (RTP) processes preferred Strong organizational, multitasking, and project management skills Excellent interpersonal and phone communication abilities Ability to adapt in a fast-paced, dynamic team environment Demonstrated initiative in identifying and implementing process improvements Additional Information: Occasional travel may be required (infrequent) Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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