Customer Service Representative
Location: Warwick
Posted on: June 23, 2025
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Job Description:
Job Description: Max pay rate: $20/hr Interview with candidates
must be on camera. MANDATORY: Training is on-site. Nesting and
quality assessment will be on site. After successful completion of
quality certification/assessment, position will be 100% remote.
Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks
in office. Client R&IS Department Onsite Training - Warwick, RI
Class Start Date 5/27/25 Inbound customer service role for Defined
Benefits/Retirement Income Solutions Dept. Required Experience: 1-2
years call center experience preferred (customer service experience
is accepted - however, must be in conjunction with computer
skills). 1-2 years of experience with Windows based operating
systems (Microsoft Office, Suite, etc.) The role will include
customers calling to learn about their defined benefit annuity,
customers calling for account maintenance (direct deposit changes /
address changes), assisting family members & beneficiaries within
claims process and answer account information. Role requires
processing and strong ability to navigate Windows based operating
systems. Strong customer service focus is a must. Ability to convey
complex topics to clientele. Work to remove roadblocks to customer
requests & educate customer on the correct process for receiving
information. Licensing not required for role. Warwick, Rhode Island
location required. Agent experiencing system issues at home office
will be required to travel to Warwick office until system
issue/outage corrected. Requirements: Ability to attend training,
nesting at Client Warwick RI office Ability to work from home which
includes high speed internet and a quiet place to work that is
secure. (Hotspots are not allowed high internet speed is required)
Able to use video during interview and training. An ability to work
during the hours of operation of Monday-Friday, must be flexible in
regard to shifts worked, which may change based on business needs.
" * NO time off planned during training until end of nesting
Timeline *Class Start Date: 5/27/2025. " The plan is to train
on-site in Warwick, RI Training Schedule: 8:30-5pm EST, 1 Hour
Lunch Schedules after training be determined using ranking system
based on performance in training. Temps will bid on available
schedules based on business need closed Saturday and Sundays ask
for open availability Monday Friday 8am 9pm 8 hr. shift with a
30-min lunch. Equipment Coordination: Temps will have their
equipment picked up on Day 1 of Training. Equipment to be provided
laptop, docking station, 2 x monitors, keyboard, mouse &
headset.
Keywords: , Hartford , Customer Service Representative, Customer Service & Call Center , Warwick, Connecticut
