Direct Customer Service Representative

Company: Pristine Management Group, Inc.
Location: Ridgewood
Posted on: June 25, 2025

Job Description:

Wanna Be Part of The Clean Energy Revolution? Apply as a Direct Customer Service Representative! Passionate about making your community happy? Pristine Management is looking for dedicated individuals to join us as Direct Customer Service Representatives . In this vital role, you will be the first point of contact for client’s valued customers, providing exceptional support and ensuring their telecom needs are met. If you thrive on communication and building meaningful relationships, we want to hear from you! Key Responsibilities of a Direct Customer Service Representative: Respond to customer inquiries in-person in a professional and timely manner. Provide accurate information regarding our client's services, billing, and promotions. Resolve customer issues and complaints efficiently and effectively, escalating complex problems when necessary. Process service requests, account updates, and new customer enrollments. Maintain detailed and accurate customer records in the company database. Educate customers on telecom tips and available programs. Collaborate with internal teams to ensure a seamless customer experience. Qualifications to be a Direct Customer Service Representative: High school diploma or equivalent; Associate's or Bachelor's degree preferred. Minimum of 1-2 years of experience in a customer service role, preferably in the telecommunications or utility sector. Proven ability to handle difficult customer interactions with professionalism and empathy. Proficiency in CRM software and Microsoft Office Suite. Ability to work flexible hours, including some evenings and weekends.

Keywords: Pristine Management Group, Inc., Hartford , Direct Customer Service Representative, Customer Service & Call Center , Ridgewood, Connecticut