SLA

Company: Gem
Location: New York City
Posted on: February 13, 2026

Job Description:

Job Description Job Description Description: Job description This position works in 2 different locations, Hicksville and Melville Long Island SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES Greet, interacts and qualifies each customer to determine their individual needs and recommends the appropriate solutions to meet that need. Show the ability to meet and exceed sales/loan goals and other related quota. Keeps work area clean and organized per store and OSHA standards. Performs buying, selling and loan transactions. Handles all cash/debit transactions and negotiable items accordance with established policies, procedures and practices. Answers all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism. Effectively communicate pawn/loan/buys/sells company policies and legalities to customers. Communicates and works with all senior staff and managers, displaying respect and professional communication. COMPETENCIES – Required to perform the job successfully. Oral Communication Skills Written Communication Skills Interpersonal Skills Customer Relations Customer Service Muti-tasking ability Cash Handling (basic math) Sales Experience Knowledge in jewelry, gemstones, precious metals and or Hard Goods Computer Literacy SKILLS Ability to communicate in English verbally and written. Exhibited Competency in using a Windows computing environment including Word, Excel and Outlook. Job Type: Full-time Pay: $17.00 per hour Job Type: Full-time Pay: $17.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: 8-hour shift Application Question(s): Do you speak any other languages other than English. Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Cash handling: 1 year (Preferred) Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Job Type: Full-time Salary: $19.00 - $21.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Weekly day range: Every weekend Monday to Friday Ability to commute/relocate: Requirements: COMPETENCIES – Required to perform the job successfully. Oral Communication Skills Written Communication Skills Interpersonal Skills Customer Relations Customer Service Muti-tasking ability Cash Handling (basic math) Sales Experience Knowledge in jewelry, gemstones, precious metals and or Hard Goods Computer Literacy SKILLS Ability to communicate in English verbally and written. Exhibited Competency in using a Windows computing environment including Word, Excel and Outlook.

Keywords: Gem, Hartford , SLA, Customer Service & Call Center , New York City, Connecticut