Client Service Manager
Company: The Hinckley Company
Location: Stamford
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: Since 1928,
Hinckley Yachts has continued to push boundaries of what’s possible
on the water. Our heritage is built on bold ideas, uncompromising
craftsmanship, and a relentless pursuit of excellence—principles
that guide every yacht we design and every customer experience we
deliver. Joining our team means stepping into an environment where
precision, curiosity, and initiative are celebrated. Here, your
work doesn't just support a legacy—it helps shape the future of
yachting. Job Summary As the Client Service Manager, you’ll be at
the heart of our service yard —coordinating projects, solving
problems, and ensuring every boat is met with the highest
standards. If you thrive in a fast-paced environment, enjoy
building lasting relationships, and want to be part of a team that
takes pride in craftsmanship and excellence, we invite you to
apply. As an employer, Hinckley takes pride in cultivating and
maintaining a culture dedicated to excellence. Our service manager
incentive plan offers Self Driven Earning Potential. This is the
perfect opportunity for a self-motivated individual who cultivates
a high-performance environment, while also maximizing their earning
potential. Responsibilities Customer Service: Develops sound
relationships with customers, acting as a liaison between company
and customer. Identify maintenance and service needs. Communicate
with customers during repairs and coordinate customer pick-up.
Administration: Prepare itemized work orders, including parts,
costs, and labor. Travel off-site for boat inspection and
estimates. Maintain work orders in ERP/MRP system. Project
Coordination: Work with supervisors/leaders to schedule workforce
and equipment. Provide detailed work orders for yard operations,
including delivery/commitment dates. Quality Assurance: Ensure
quality control by performing inspections and verifications of job
tasks prior to billing and vessel departures. Maintain and monitor
service jobs in process and obtain customer approval for growth
work or scope change. Sales/Marketing: Promote the sale of
additional services, parts, and accessories in a professional
manner. Assist in general sales for boat shows and other marketing
events. All duties as assigned. Requirements: Experience: Three (3)
to five (5) years of experience working in a revenue-generating
service position. Certifications: Bachelor’s degree in business or
related field preferred. Qualifications Prior experience selling
technical services or luxury goods/ services. Ability to read,
analyze, and interpret blueprints, drawings, and technical
information. Generate financial reports and contracts. Experience
in estimating boat repairs, hours of labor, and costs. Proficient
in Microsoft Word and Excel. Previous boatyard/shipyard experience
preferred. What Hinckley can offer Our culture values
collaboration, continuous learning, and pride in craftsmanship.
Here, your work doesn’t just make an impact; it becomes part of a
tradition that defines performance and luxury. We celebrate
diversity and are committed to fostering an inclusive workplace
where everyone is valued and respected. Hinckley actively promotes
a culture free from discrimination, ensuring equal opportunities
for all. Hinckley offers competitive pay, health, dental, and
vision coverage, a full benefits package, paid time off, and the
unique benefit of working in a stunning waterfront location. Apply
today to be part of our passionate community of artisans,
engineers, and professionals, dedicated to delivering excellence on
the water.
Keywords: The Hinckley Company, Hartford , Client Service Manager, Customer Service & Call Center , Stamford, Connecticut
