Customer Service Representative
Company: Online River
Location: New York City
Posted on: April 4, 2026
|
|
|
Job Description:
We are seeking a motivated and friendly Customer Service
Representative to join our team. In this role, you will be the
primary point of contact for our customers, providing exceptional
service and resolving inquiries in a timely and efficient manner.
You will handle both inbound and outbound communications via phone,
email, and live chat, ensuring customer satisfaction at every step.
Key Responsibilities Respond to customer inquiries via phone,
email, and live chat. Provide information about products, services,
and policies. Process orders, returns, and exchanges. Resolve
customer issues and complaints in a timely manner. Document and
track customer interactions and feedback. Collaborate with other
departments to address complex issues. Follow up with customers to
ensure satisfaction. Maintain a positive and professional demeanor
at all times. Meet or exceed performance metrics for response time
and quality. Stay updated on company products, services, and
policies. Skills, Knowledge and Expertise Communication Skills:
Strong verbal and written abilities. Active Listening: Attentive to
customer concerns. Problem-Solving Skills: Quick identification and
resolution of issues. Technical Proficiency: Familiarity with
customer service software and applications. Empathy: Understanding
and compassion towards customers. Adaptability: Flexibility to
changing needs and procedures. Time Management: Effective
prioritization of tasks. Attention to Detail: Accurate recording
and handling of customer information. Knowledge of
Products/Services: Informed about company offerings. Teamwork:
Collaborative and supportive of colleagues. 4o mini
Keywords: Online River, Hartford , Customer Service Representative, Customer Service & Call Center , New York City, Connecticut
