Best Program Trainer
Location: Boston
Posted on: June 23, 2025
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Job Description:
JOB TITLE: Best Program Trainer JOB LOCATION: Boston MA WAGE
RANGE*: $50-$55 JOB NUMBER: ITS77 RFR-FY25-018 - BEST Program
Trainer REQUIRED EXPERIENCE: Extensive experience training in a
variety of settings within all levels of an organization. •
Excellent presentation, facilitation, and questioning skills, with
an ability to create a positive learning environment, convey
objectives clearly, encourage and motivate trainees, and ensure
learning outcomes. • Familiarity with adult learning principles and
instructional design. • Able to skillfully manage the learning
environment, evaluate participant competency levels or varying
levels of knowledge and skill and adjust delivery to ensure needs
of classroom are met and course objectives are achieved. •
Experience with creating and managing a training schedule,
preparing training materials and coordinating location, room, and
equipment logistics prior to each training session. • Experience
monitoring enrollment, tracking attendance, administering end of
class assessments and reporting on participant satisfaction, and
learning outcomes. • Experience reviewing and evaluating training
materials and sessions and providing constructive feedback to
improve the quality and effectiveness of learning outcomes. •
Effective communication skills (oral and written) with the ability
to interact effectively with all levels. • Experience delivering
training using various methodologies (classroom, one-on-one, small
and large groups, virtual/Zoom). • Demonstrated experience with
eLearning tools such as Captivate, Camtasia, Snagit, Storyline. •
Demonstrated experience and competency using computer-based and
collaboration tools including Office365 (Word, Excel, Power Point,
Visio, Outlook), MS Teams, and SharePoint. • Able to work
independently, process quickly, prioritize activities and operate
flexibly to meet the dynamic needs of the team. • Travel to
different state agencies, within the Commonwealth, may be needed. •
Successful candidates will have an energetic, can-do approach to
work and are individuals who track and follow up on tasks
independently, who seek out additional work, and who recommend ways
to improve upon current activities and systems. Preferred Skills: •
Experience in providing training for users undergoing significant
business process change because of an IT system upgrade or
replacement project. • Demonstrated experience with multimedia and
instructional design tools such as Captivate, Camtasia, and Snagit.
• Experience with project-related tools such as SharePoint, Jira,
and Confluence • Training experience in large organizations with
the following Financials characteristics: o Sophisticated Chart of
Accounts to support budget controls and reporting across multiple
units or organizations o GAAP reporting o Federal Grants Management
o Project Management o Asset and Inventory Tracking and Management
o Procurement and Contracting o Billing and Accounts Receivable o
Data Reporting and Analytics JOB DESCRIPTION The BEST Program
Trainer(s) will participate in the comprehensive training plans to
implement the replacement of the Commonwealth's current financial
system. The new cloud-based financial solution includes Core
Financials, Expenses, Grants Management, Project Management, and
Project Billing. The goal of the training plan is to prepare users
of the new financial solution, in over 150 Commonwealth agencies,
to effectively use the solution and understand the business process
changes required for successful adoption. Trainers will report to
the BEST Training Lead. Working under the direction of the BEST
Training Lead, the Trainer will be responsible for: • Developing
and reviewing training materials. • Developing and revising job
aids and resource documents. • Planning of training sessions. •
Coordinating training logistics including location, rooms, and
equipment. • Tracking and reporting training attendance and
outcomes. • Training individuals (one-on-one, and in small and
large groups). • Participating in software testing. The Trainer
must be a skilled facilitator, able to communicate clearly and
concisely with diverse audiences, in both oral and written
contexts, and should be comfortable giving and receiving feedback.
Specific Duties Trainers will have a solid understanding of adult
learning principles with the ability to apply them in a training
setting, strong presentation and facilitation skills,
well-developed communication skills both oral and written, superb
organizational skills, keen attention to detail, and the ability to
identify inefficiencies and recommend training solutions to improve
learning outcomes. Working under the direction of the BEST Training
Lead, the Trainer will: • Apply a structured methodology to design,
develop, review, and deliver course materials, job aids and
performance support tools. • Ensure training content is accurate
and complete by reviewing and updating for Commonwealth-specific
needs training materials prepared by the SI and product vendors
including participating in course test activities using test
scripts or instructions. • Collaborate with program team members,
functional subject matter experts (SMEs), agency employees and
stakeholders, SI and product vendors, to execute the Training Plan.
• Partner with members of the Office of the Comptroller
stakeholders (Learning & Development, Human Resources,
Communication) to facilitate the review and revision of existing
training materials and resources. • Assist the BEST Training Lead
with coordination and status reporting of training activities and
provide regular, timely updates as required. • Work with agency
trainers to prepare them for participation in the training program.
• Plan training sessions, prepare training materials and coordinate
location, room, and equipment logistics prior to each training
session. • Monitor enrollment, track attendance and report on
learning outcomes. • Conduct demonstrations, hands-on, classroom,
on-line, or auditorium type of training as appropriate. • Develop
videos including instructional tutorials, presentations, and
step-by-step actions in the new financial solution. • Work with
BEST Program Quality Assurance and Test Lead to ensure
accessibility of all training materials. • Ensure that tasks and
outputs are completed in a timely manner, of the highest quality,
and are tailored to the unique needs of the project's stakeholders.
• Work with agencies to provide post-implementation support,
identify issues and mitigate risks Equal opportunity employer as to
all protected groups, including protected veterans and individuals
with disabilities * While an hourly range is posted for this
position, an eventual hourly rate is determined by a comprehensive
salary analysis which considers multiple factors including but not
limited to: job-related knowledge, skills and qualifications,
education and experience as compared to others in the organization
doing substantially similar work, if applicable, and market and
business considerations. Benefits offered include medical, dental
and vision benefits; dependent care flexible spending account;
401(k) plan; voluntary life/short term disability/whole life/term
life/accident and critical illness coverage; employee assistance
program; sick leave in accordance with regulation. Benefits may be
subject to generally applicable eligibility, waiting period,
contribution, and other requirements and conditions.
Keywords: , Hartford , Best Program Trainer, Education / Teaching , Boston, Connecticut
