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Field Service Engineer

Company: Danaher Group
Location: Hartford
Posted on: April 8, 2021

Job Description:

From the start of the COVID-19 pandemic, Danaher and its-- operating companies --have been in the fight, innovating solutions for testing, treatment, and vaccine development. As our teams have been dedicated to this important work, there's nothing more essential to us than their safety and well-being. We are more committed than ever to our shared purpose-Helping Realize Life's Potential-and growing our team remains critical. We are hiring for roles across the company and around the world.-- Learn more about Danaher's response to the pandemic here . Beckman Coulter Life Sciences This job is available in 2 locations Category Customer Support Job Id R1147909 Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence. Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. The Field Service Engineer position is responsible for daily service support of existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repair, installation, and maintenance of Beckman Coulter Life Sciences equipment at customer site All the responsibilities we will trust you with:

  • Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company
  • Call Closure -Using our computerized system, a FSE is responsible for closing service calls at time of completion.
  • Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix"
  • Achieve annual revenue target with expected year-over-year growth of 8-10%
  • Able to effectively price and position Service agreements on both existing and new equipment, anticipating expected costs to proactively handle profit margin. Provide lead generation
  • Assumes accountability around daily management and monthly KPI's
  • Acts as a primary customer of DBS and demonstrates internal and external DBS expertise to map improvement plans and drive sustainable improvements
  • Ability to adapt -must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Must be able to think quickly and respond positively to those changes. Requirements and Qualifications for this Role:
    • Associates mechanical, electrical, or biological degree or military equivalent
    • 3 + years of prior field service experience in related field is preferred
    • Highly computer literate (especially in Excel, Oracle, Sales Force, Pro Service a plus)
    • Commercial experience, including direct selling of products
    • Ability to left 50 lbs
    • Able to travel 50-75%, often with short notice When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible. If you've ever wondered what's within you, there's no better time to find out. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here . By clicking the "Submit" button you consent to receive emails about similar jobs. You agree to the Terms of Use and acknowledge Danaher's Data Privacy Policy . You may easily unsubscribe at any time. --------------------- Get tailored job recommendations based on your interests. Please be aware that fraudsters often impersonate companies like Danaher and our operating companies to scam job seekers.--You should expect a thorough recruitment process including scheduled interviews with recruiters and the hiring team. We do not ask job applicants to submit personally identifiable information by email, such as social security number or bank account details, and we will never ask you to purchase items for reimbursement or ask you to transfer funds.--Your safety is of the upmost importance to us-please be aware of and report any fraudulent activity to your local authorities.

Keywords: Danaher Group, Hartford , Field Service Engineer, Engineering , Hartford, Connecticut

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