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Residential Service Technician Level 2

Company: NovaSource Power
Location: Hartford
Posted on: July 30, 2022

Job Description:

About NovaSourceNovaSource Power Services is the service partner for renewables asset owners ready to fuel smart growth. As an O&M-focused company with 20 years of operating experience, NovaSource has the global reach and strategic capabilities to achieve our client's renewables goals around the world. Our turn-key services optimize each step of our client's project lifecycles - from commissioning to decommissioning and everything in between. Our approach delivers creative success for our clients, stability for our teams, and enables us to build a world-class culture of excellence. And that's how we empower a renewable world.Job Description:The Residential Service Technician Level 2 is responsible for the management, and completion of all service-related work with minimal guidance. The Residential Service Technician Level 2 must have the ability to work both independently and as a member of the service team. Responsibilities include electrical troubleshooting, module cleaning, adherence to safety procedures, process improvement and innovation, electronic monitoring set-up. A strong foundation in electrical installation, solar electrical systems, and customer service is required. This position will work primarily independently and at a time with a Residential Service Technician level 3 when needed. This position requires travel and overnight stay, based on the location of projects within the region.Emergencies- There will be occasions that demand very quick reactions such as 24-hour responses to system failures. It is expected that, on occasion, the O&M Technician will be called into work, on a weekend or previously scheduled time off, at night or on a holiday, to perform troubleshooting and repairs.Responsibilities:Troubleshoot, maintain, service, and repair residential solar systems and associated equipment to ensure 100% customer satisfaction.Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.Perform remote on-site customer services, including installing, commissioning, troubleshooting and repairing of residential solar systems and related equipment.Performs a full system commissioning with no guidanceOperate a multimeter and Sun Eye to diagnose solar issuesPerform Meters Swaps/ReplacementsPerform a Suneye test on solar system and a full underperformance investigation.Perform system deactivationsPerform system reactivationsAble to complete standard reporting which includes uploading pictures and compiling a written report up to company standardKeep warehouse/storage units clean and categorizedGather needed material for scheduled work with little guidanceCheck-in and return material - Can perform full RMA processIdentify parts needed to complete standard scopes of workOrganize inventory and material countsLike for like inverter replacement without monitoringRemove a solar system with limited guidanceProperly unloading/loading of the vehicle per equipment usedProperly install flashings/mounts on roofAbility to review schedule and perform standard scopes of work as needed with little guidanceCompletes ADP timecard daily and job expenses weeklyEnsure the company vehicle is stocked with needed materials for service workTransport materials to job site needed to complete scopes of service work Educational, professional and/or other requirements:Ability to drive a vehicle during the normal course of business. Must maintain a clean driving record with the ability to pass a driving background check. Must be 18 years of age and possess a valid driver's license.Demonstrated expertise in Residential Solar Commissioning or InstallationKnowledge of the NEC and applicable codes and standards is required1 + years of Residential Solar O&M experience required3 + years of Residential Solar Installation experience required3+ years of previous field construction experience requiredPrevious experience in the solar industry is requiredMust be a motivated team player, looking to succeedPV design or PV Electrical experience is requiredExcellent customer service skillsExcellent verbal and written communication skillsExcellent organizational and time management skillsProfessional appearance and interactionStrong computer skillsAbility to drive to multiple sites throughout the day.Must maintain a clean driving record with ability to pass driving background checkAbility to work independently and make sound decisions with regard to safetyAbility to work safely in a branch/warehouse environmentAbility to operate office equipment including computers and determine accuracy of workPhysical Demands:Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balanceAbility to work in confined spaces which require kneeling, crouching and climbing laddersAbility to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidityAbility to frequently utilize hand functions requiring fine motor skills including but not limited to fine manipulation, grasping, and pinchingAbility to frequently utilize gross motor skills including but not limited to: pushing, pulling, and reachingAbility to occasionally lift and/or carry objects weighing 80 pounds or less such as inverters or laddersDesired Qualifications:NABCEP Certification.Prior Residential Solar O&M (service) experience.Experience maintaining and servicing solar monitoring systems (i.e. SunPower Monitoring, Locus, Itron, Elster, Enphase, and other various remote monitoring solutions).Experience maintaining and servicing solar inverters/micro-inverters (i.e. SMA, PowerOne, Fronius, Aurora, LG, Enphase).PI186951454

Keywords: NovaSource Power, Hartford , Residential Service Technician Level 2, Engineering , Hartford, Connecticut

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