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Desktop Compute Solutions Engineer

Company: VOYA Financial Inc.
Location: Hartford
Posted on: November 22, 2022

Job Description:

Together we fight for everyone's opportunity for a better financial future.



We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough --- we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.



Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.



Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now



This will be a hybrid role in the Windsor, CT location and the final schedule will be worked with your manager



Profile Summary



This candidate will be a member of the Desktop Support team. The candidate must have exceptional customer service skills and experience working in a fast pace environment with demanding customers. Providing "above and beyond" services is expected, as well as anticipating Executive's needs. The candidate will be expected to install and maintain a variety of IT hardware/software for our clients. They will need to quickly and effectively diagnose and resolve issues related to workstations/laptops, Windows Device Support and Mobile Device Support on personal devices and application software.



Knowledge and Experience:



* Bachelor's Degree or equivalent in a directly related field.

* Demonstrated experience in Desktop Support.

* Excellent customer service skills

* Strong communications skills both verbal and written

* Positive, poised, professional and helpful presence.

* Strong initiative and sense of accountability.

* Resourceful and self sufficient - adapting to situations to get things done.

* Responsible, organized and with an attention to detail.

* Performs analytical and technical work in the installation and support of new and existing computer systems; conferring with clients to determine types of standard hardware and software required.

* Practical experience using, troubleshooting and instructing in the following areas: PC Hardware and peripherals, Microsoft Office, Microsoft Windows 10, Remote VPN Connectivity, Active Directory, Citrix.

* Experience with a Help Desk Call Tracking System such as ServiceNow and the ability to accurately and succinctly enter and document incidents and resolutions.



#LI-KS2



Be Well. Stay Well.



Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.



What We Offer



* Health, dental, vision and life insurance plans

* 401(k) Savings plan - with generous company matching contributions (up to 6%)

* Voya Retirement Plan - employer paid cash balance retirement plan (4%)

* Tuition reimbursement up to $5,250/year

* Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.

* Paid volunteer time - 40 hours per calendar year



Learn more about Voya benefits (download PDF)



Critical Skills



At Voya, we have identified the following critical skills which are key to success in our culture:



* Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

* Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

* Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

* Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

* Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.



Learn more about Critical Skills



Equal Employment Opportunity



Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.



Reasonable Accommodations



We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee's request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities.



Misuse of Voya's name in fraud schemes

Keywords: VOYA Financial Inc., Hartford , Desktop Compute Solutions Engineer, Engineering , Hartford, Connecticut

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