Application Support Engineer
Company: Covr Financial Technologies
Location: Hartford
Posted on: March 18, 2023
Job Description:
Application Support Engineer -REPORTS TO: Director of
-EngineeringDEPARTMENT: TechnologyFLSA STATUS: ExemptTRAVEL:
NoneWORK SCHEDULE: M-F, may need to flex times due to business
needsLOCATION: Downtown Boise, ID, or Downtown Hartford, CT
-COMPANY OVERVIEW: - We have a strong culture based on our core
values: - Client First, Integrity, Innovation, Collaboration,
Fun!We're seeking a qualified Application Support Engineer, who can
provide customer service as the initial contact point for our
clients/internal users of our home grown tech products that are
requiring assistance with systems inquires & troubleshooting
issues. The Application Support Engineer requires excellent verbal
and written communication skills, multi-tasking and the ability to
evaluate problem inquiries from our internal and external customers
for timely resolution. - This role will contribute to multiple
projects and interface with Sales, Project Management, Development
and QA departments at COVR.
Identify solutions to work around
open issues / problems that are under investigation or pending
resolution. Document, and track, case histories, issues, and
actionable steps taken.Performs quality assurance (QA) testing and
user acceptance testing (UAT) for application bugs.May Require
participation on call rotation at future date.Improve documentation
of support policies and procedures.JOB SPECIFICATIONS AND
QUALIFICATIONS:Required Education and Experience:
Bachelor's degree in Information
Technology field (MIS, CIS, CS) or demonstrated equivalent work
experience3+ years of experience in application support,
development or sysadmin rolePrevious experience troubleshooting
application-related problems Ability to communicate with a wide
variety of people verbally and writtenStrong knowledge of windows
operation systemStrong tSQL skills(Microsoft SQL Server
preferred)Conceptual understanding of SDLC, Databases, HTTPS, XML
and other basic software development conceptsPreferred Experience:
Previous use with log aggregation
systems such as Splunk, SumoLogic, Azure Sentinel, etc..Experience
with a software development language such as -
.NET/C#/Java/Python.Basic understanding of Cloud Computing and
concepts in Azure, AWS or GCPInsurance industry and past experience
with Acord or DTCC Conceptual understanding of Databases, Internet,
XML, and other technical conceptsPowerBI/SSRS experience is a
plusWork with a - tracking/management software such as JIRA or
Azure DevOpsBENEFITS PACKAGE:We offer a competitive benefits
package:
Paid Time Off (PTO): 3 weeks to start
increasing with years of servicePaid holiday's - 10 -days,
including two 4-day weekends!NEW - Downtown parking subsidyNEW -
Summer Hours ProgramMedical, Dental and Vision - 85% of monthly
premium paid by Covr for all full-time employeesHSA employer
contribution of up to $800/yrAdult and child orthodontiaHealth
Savings Account (HSA) with quarterly company
contributionsShort-Term and Long-Term DisabilityNEW - Pet insurance
for cats and dogs!401(k) with company match at 3.5%Company paid
Life and AD&D insurance of $25,000 for all full-time
employees.Supplemental Life and AD&D insurance up to 5x's
salary for employee up to $300,000Supplemental Life and AD& D plans
offered for spouse up to $100,00 and dependents up to
$10,000Flexible Spending Accounts (FSAs): medical, dependent,
parking and transitPowered by JazzHR
Keywords: Covr Financial Technologies, Hartford , Application Support Engineer, Engineering , Hartford, Connecticut
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