HartfordRecruiter Since 2001
the smart solution for Hartford jobs

Application Support Engineer

Company: Covr Financial Technologies
Location: Hartford
Posted on: March 18, 2023

Job Description:

Application Support Engineer -REPORTS TO: Director of -EngineeringDEPARTMENT: TechnologyFLSA STATUS: ExemptTRAVEL: NoneWORK SCHEDULE: M-F, may need to flex times due to business needsLOCATION: Downtown Boise, ID, or Downtown Hartford, CT -COMPANY OVERVIEW: - We have a strong culture based on our core values: - Client First, Integrity, Innovation, Collaboration, Fun!We're seeking a qualified Application Support Engineer, who can provide customer service as the initial contact point for our clients/internal users of our home grown tech products that are requiring assistance with systems inquires & troubleshooting issues. The Application Support Engineer requires excellent verbal and written communication skills, multi-tasking and the ability to evaluate problem inquiries from our internal and external customers for timely resolution. - This role will contribute to multiple projects and interface with Sales, Project Management, Development and QA departments at COVR.

Identify solutions to work around open issues / problems that are under investigation or pending resolution. Document, and track, case histories, issues, and actionable steps taken.Performs quality assurance (QA) testing and user acceptance testing (UAT) for application bugs.May Require participation on call rotation at future date.Improve documentation of support policies and procedures.JOB SPECIFICATIONS AND QUALIFICATIONS:Required Education and Experience:
Bachelor's degree in Information Technology field (MIS, CIS, CS) or demonstrated equivalent work experience3+ years of experience in application support, development or sysadmin rolePrevious experience troubleshooting application-related problems Ability to communicate with a wide variety of people verbally and writtenStrong knowledge of windows operation systemStrong tSQL skills(Microsoft SQL Server preferred)Conceptual understanding of SDLC, Databases, HTTPS, XML and other basic software development conceptsPreferred Experience:
Previous use with log aggregation systems such as Splunk, SumoLogic, Azure Sentinel, etc..Experience with a software development language such as - .NET/C#/Java/Python.Basic understanding of Cloud Computing and concepts in Azure, AWS or GCPInsurance industry and past experience with Acord or DTCC Conceptual understanding of Databases, Internet, XML, and other technical conceptsPowerBI/SSRS experience is a plusWork with a - tracking/management software such as JIRA or Azure DevOpsBENEFITS PACKAGE:We offer a competitive benefits package:
Paid Time Off (PTO): 3 weeks to start increasing with years of servicePaid holiday's - 10 -days, including two 4-day weekends!NEW - Downtown parking subsidyNEW - Summer Hours ProgramMedical, Dental and Vision - 85% of monthly premium paid by Covr for all full-time employeesHSA employer contribution of up to $800/yrAdult and child orthodontiaHealth Savings Account (HSA) with quarterly company contributionsShort-Term and Long-Term DisabilityNEW - Pet insurance for cats and dogs!401(k) with company match at 3.5%Company paid Life and AD&D insurance of $25,000 for all full-time employees.Supplemental Life and AD&D insurance up to 5x's salary for employee up to $300,000Supplemental Life and AD& D plans offered for spouse up to $100,00 and dependents up to $10,000Flexible Spending Accounts (FSAs): medical, dependent, parking and transitPowered by JazzHR

Keywords: Covr Financial Technologies, Hartford , Application Support Engineer, Engineering , Hartford, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Hartford RSS job feeds