Business Process Engineer
Company: Highmark Health
Location: Hartford
Posted on: May 28, 2023
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Job Description:
Company :
Highmark Inc.
Job Description :
JOB SUMMARY
This job leads, supports and facilitates process improvement
initiatives across multiple functional units for both strategic and
continuous process improvement efforts. Strategic and
transformational support includes design and support throughout
implementation to ensure people/process/technical solutions align
with strategic initiative while driving consensus among business
units including process ownership and governance. Design activities
include the documentation, management and oversight of end to end
workflow process analysis assuring improved productivity, cost
effectiveness, appropriate embedding of Key Performance Indicators,
and appropriate controls for both regulatory and compliance
considerations. Provides consultative services and analytic support
to business management leveraging LEAN practices, Six Sigma
methodologies and tools, capacity planning, resource allocation,
work simplification, service level management, organizational
design, consolidation, performance measurement systems,
productivity improvement and expense control.
ESSENTIAL RESPONSIBILITIES
Support or lead the definition, scoping, chartering efforts for
business process analysis/design projects related to process
improvement initiatives assuring optimal business and functional
delivery of the strategic delivery framework. This includes
business modeling, documentation of the operating blueprint and
process solution blueprinting efforts following the strategy
definition as well as supporting the execution of the process
solution blueprint during the implementation phase.
Provide process and business consultation services which include
research, analysis facilitation, process modeling, and business
process improvement techniques to propose and implement business
and system solutions that meet strategic objectives. Provide and
support periodic reporting to leadership on assigned project
activities.
Establish and maintain strong working relationships across business
unit/area level of management continuing to promote and continually
broaden the level of business knowledge and the impact of
quality/process improvement projects and programs. Participate in
planning sessions with business owners to improve business
processes and to prioritize and drive process re-engineering
initiatives including process ownership and governance.
Participate and support business case development process to
identify change execution impacts to people, process, and
technology solutions to achieve business objectives. Participate
and support the Change Execution Process assuring resource
alignment/impacts are aligned with the process governance
model.
Drive comprehensive business process standards, analysis and
measurement to assigned projects including the definition of
business process modeling standards for assigned projects and
evolve the Business Process Management Nomenclature standards of a
Business Process Competency Center.
Support the expansion and development of Continuous Process
Improvement and business process engineering skills, including Lean
Six Sigma methodology across specific divisions and the enterprise,
promoting the understanding and use of process improvement tools
and concepts. Support leadership and management with regard to the
planning, implementation and production support of Lean Six Sigma
projects and the Lean Six Sigma COE.
In collaboration with release planning and implementation functions
across varying divisions and business platforms. Ensures all
changes to processes are reflected in the repository of process
documentation.
Access and analyze processes, data points, and controls to
determine sub-optimal performance, communicate findings clearly and
effectively and make recommendations for improvement. Identify root
causes of problems and demonstrate the ability to development and
make recommendations for solutions to mitigate root cause.
Other duties as assigned or requested.
EDUCATION
Required
Substitutions
Preferred
EXPERIENCE
Required
5 - 7 years Managing small to medium projects across
multifunctional teams
3 - 5 years of related, progressive experience in the area of
specialization
Preferred
LICENSES AND CERTIFICATIONS
Required
Preferred
Six Sigma Black or Green Belt
Project Management Professional (PMP)
SKILLS
Strong Facilitation skills
Strong verbal and written communication skills
Ability to use statistical assessment to quantify opportunities and
to achieve process optimization
Knowledge of the roles and deployment of change execution
Knowledge of Business Process Modeling concepts and components and
their respective application
Strong understanding of Highmark specific domains
Ability to observe and provide constructive performance
feedback
Knowledge and understanding of Business Process Engineering
standards/protocols
Knowledge and understanding of Lean Six Sigma Tools and
Methodologies
Language (Other than English)
None
Travel Requirement
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from
site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales
employees)
Does Not Apply
Physical work site required
Yes
Lifting: up to 10 pounds
Occasionally
Lifting: 10 to 25 pounds
Does Not Apply
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the
general nature and essential duties and responsibilities of work
performed by employees within this job title. It may not contain a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and
legal standards and behavioral expectations as set forth in the
code of business conduct and company policies.
As a component of job responsibilities, employees may have access
to covered information, cardholder data, or other confidential
customer information that must be protected at all times. In
connection with this, all employees must comply with both the
Health Insurance Portability Accountability Act of 1996 (HIPAA) as
described in the Notice of Privacy Practices and Privacy Policies
and Procedures as well as all data security guidelines established
within the Company's Handbook of Privacy Policies and Practices and
Information Security Policy. Furthermore, it is every employee's
responsibility to comply with the company's Code of Business
Conduct. This includes but is not limited to adherence to
applicable federal and state laws, rules, and regulations as well
as company policies and training requirements.
Pay Range Minimum:
$50,200.00
Pay Range Maximum:
$90,300.00
Base pay is determined by a variety of factors including a
candidate's qualifications, experience, and expected contributions,
as well as internal peer equity, market, and business
considerations. The displayed salary range does not reflect any
geographic differential Highmark may apply for certain locations
based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against
qualified individuals based on their status as protected veterans
or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, age, religion,
sex, national origin, sexual orientation/gender identity or any
other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to
employ and advance in employment individuals without regard to
race, color, age, religion, sex, national origin, sexual
orientation/gender identity, protected veteran status or
disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Sexual Orientation/Gender Identity (
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
)
We endeavor to make this site accessible to any and all users. If
you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact number below.
For accommodation requests, please contact HR Services Online at
HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and
Applicants Notice
Req ID: J217607
Keywords: Highmark Health, Hartford , Business Process Engineer, Engineering , Hartford, Connecticut
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