RMA Services Repair Technician

Location: Wilmington
Posted on: June 23, 2025

Job Description:

Technical Services Repair Technician Full cycle processing of return material authorization (RMA) for equipment (electronics & mechanical); receive incoming RMAs to the database. • Diagnose, troubleshoot and in-house bench repair of returned electronics equipment. • Communicate with customers as needed to process all paperwork related to telephone support and repairs, including confirmation of items returned, purchase orders, payment information and return shipping. 2 years’ experience in a technical support or service position. • Demonstrated experience of technician-level proficiency in analog and digital electronics circuits – including, but not limited to, Ohm’s Law, series, and parallel circuits, simple semi-conductor, analog and digital IC circuits. • Experience troubleshooting printed circuit boards to component level. • Must be comfortable with hands-on benchwork, including soldering and rework. • Experience reading and interpreting schematics, block diagrams and bills of materials. • Computer literate with Windows applications (Word, Excel), familiarity with ERP system, Syteline experience a plus. Ability to carry out multiple tasks simultaneously in a fast-paced environment and make decisions in real time with minimal supervision.

Keywords: , Hartford , RMA Services Repair Technician, Engineering , Wilmington, Connecticut