Change Manager - Service Operations (OE Advisor)

Company: Cigna
Location: Hartford
Posted on: January 13, 2021

Job Description:

The Service Operations Change Manager is responsible for supporting, applying and implementing the Cigna Change Management discipline into projects and change initiatives. By focusing on the people side of change, including changes to business processes, systems and technology, and organizational change, this person will lead the change management strategies and plans that maximize employee adoption and minimize resistance. Principal Responsibilities: Develop and manage Change Management strategies and plans, using proven Change Management methodologies and related tools Lead efforts to drive faster adoption, utilization and proficiency of changes that impact employees within Service Operations with a focus on increasing benefit realization, return on investment, and achievement of results and outcomes Work closely with key business leaders and stakeholders to understand implications of change across multiple business units Drive engagement, awareness and preparedness for change through a robust stakeholder engagement strategy Align and collaborate with project delivery team members to develop and manage work plans for Change Management related activities Design, develop and implement a multi-level, two way communication strategy for Change programs and initiatives Partner with Communications experts within Change Management and Corporate Communications to deliver on an integrated communication strategy for organizational change programs and initiatives Develop strong, credible relationships with operational leaders and stakeholders Collaborate with readiness and sustainment partners (e.g. Training, Knowledge Management, Coaching, Quality, Process) to ensure a cohesive approach to talent readiness Demonstrate excellent communication skills, both written and oral, communicate effectively with senior management, process owners, stakeholders, and other audiences through various communication methods Model effective change management skills, activities and behaviors during all work efforts Work with project managers to integrate change management deliverables and milestones into project plans, where applicable Execute on change management deliverables and providing regular updates on status & effectiveness through various operational levels and forums Work collaboratively across project team members and matrix partners to identify risks, mitigation strategies and to develop action plans to resolve issues and cross-team impacts Job Qualifications & Requirements 2 or more years of organizational change management or applicable experience required Experience and broad knowledge of change management principles, methodologies, and best practices; Certification in the Prosci-- model (or another equivalent Change Management certification) is a plus Bachelor's degree required - or equivalent business experience Experience supporting change management initiatives in a medium to large scale business environment Project Management certifications (e.g. PMP, CAPM) a plus An understanding of how people and organizations go through change and the change process Proven ability to successfully drive and sustain organizational change Familiarity with project management approaches, tools and phases of the project lifecycle Exception communication skills - both written and verbal Strong, demonstrated presentation skills, including both development and delivery of content Ability to engage, influence and communication effectively through multiple levels of the organizational structure Demonstrated ability dealing with ambiguity when driving a change management strategy, while also acting with urgency Ability to adapt style and approach to different projects and programs Proven ability to develop strong working relationships and establish credibility across organizational levels Build & Maintain a positive working relationship with teammates and matrix partners Continually strive to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs Self-directed and capable of leading a team of professionals, as a cross organizational and cross discipline team leader, to drive sustainable change Demonstrated ability to drive results required Report out to all levels Ability to travel up to 25% About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Hartford , Change Manager - Service Operations (OE Advisor), Executive , Hartford, Connecticut