Project/Program Manager

Company: RedSalsa Technologies, Inc.
Location: Hartford
Posted on: February 20, 2021

Job Description:

Title : Project/Program Manager - L3-CJIS PublicLocation : 06107,Hartford, CTDuration : 12 + MonthsDescription : 6-8 yrs exp Individuals with successful project management experience limited to projects of small scope, limited risk and complexity and/or of short duration. Individuals at this level will typically be assigned to manage projects under the direction of a State supervisor or manager. Individuals with this level of experience are suitable for small Client Agency projects with clear, achievable outcomes, or in assignment as project support on larger projects. Individuals at this level can also be used to in the capacity of a Project Controller, provided that they can satisfy the basic requirements of that position. Advanced level: Individuals with a mastery of project management skills, qualifications and experience. This individual shall function effectively with very little supervision, while maintaining a high professional standard. They are assigned to extremely complex and/or high risk projects that reflect the highest priorities of state government. These individuals are comfortable working with the highest levels of state government and are able to contribute to the furtherance of the states' objectives. These individuals have the necessary skills and experience to assist in statewide project portfolio management and/or IT Investment Management.n Provides tellar customer service to individual police department and criminal justice agency staff who have CISS user accounts: -- Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency individual staff members-- Properly follow up with agency stakeholders after the onboarding process; ensuring stakeholders' needs are not neglected, forgotten, ignored, or delayed-- Properly follow up with agency stakeholders during the iron boarding process-- Document relevant processes to ensure standardized customer service support is given-- Monitor Police Department and Criminal Justice Agency Statistics to see how CJIS can better serve them or to assist stakeholders with increasing their CISS usage and trainings.n Respectfully and persuasively assist (similar to sales principles) with the onboarding of police department and criminal justice agencies-- Able to meet CJIS' onboarding quota without excuses-- When encountering issues and risks, will always ideate possible mitigations for them-- Educate agency stakeholders about the onboarding process and CISS application while helping to drive the CISS value for customers-- Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agency CISS users become evangelists of the CISS application-- Persuade CISS users to document as use cases their CISS success with CJIS -- Accurately represent the voice of the CJIS Onboarding Team and understand/empathize with the voice of current and prospective agency stakeholdersn Serve as a CISS trainer only when necessary. -- Design, develop, and deliver highly effective, quality synchronous, asynchronous, face-to-face, and remote training -- Respond to learners needs before, during, and after training sessionsDesired Skills / Experience n Not afraid to think creatively "outside-of-the-box" while respecting proper protocols such aspara military protocolsn Experience working with Connecticut State Police and/or Connecticut Criminal Justice agenciesn Experience working as a team player who also boldly rises to the occasion to create appropriate mitigations. Self-starter without overstepping the scope of work. Excellent time managementRequired Skills/ExperienceThe individual must: n Be highly cooperative and able to develop positive working relationships with others. Must have experience working well with project and program managers. Must not be a habitual complainer. n 5 or more years' experience in customer service rolesn 5 or more years 'experience in training and/or instructional design roles n Strong working knowledge of MS Word, PowerPoint, Outlook, Teams, and Exceln An understanding of onboarding stakeholders in a new technology implementationn Familiarity with corporate-like marketing/sales principles while balancing being in a government environmentn Deliver CISS presentations and demos with the flexibility if any changes, issues, concerns, or questions occur suddenly n Properly create, update, and store approved CISS training presentations/handouts/ and other training materials on approved shared platformsn Possess a 4-year college degreeError-proofed writing skills (limited to no spelling/grammatical - provided by Dice

Keywords: RedSalsa Technologies, Inc., Hartford , Project/Program Manager, Executive , Hartford, Connecticut