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Service Excellence - Service management lead

Company: WHITNEY PRATT CO
Location: Hartford
Posted on: April 2, 2021

Job Description:

Join a diverse team of thinkers, doers, and leaders putting their ideas into practice today while creating tomorrow's solutions. Service Excellence - Service management lead Business Unit Pratt & Whitney Job ID 01422057 Date posted 02/26/2021 City East Hartford State Connecticut Country United States Date Posted:2021-02-18-08:00Country:United States of AmericaLocation:PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USARole OverviewThis position is for an Senior professional with deep knowledge and highly developed technical expertise in IT Infrastructure issues who helps to manage IT infrastructure projects, document IT infrastructure issues, and guide the installation of software and hardware. Helps to assess infrastructure changes, conduct network interface planning, and develop new applications and hardware resource availability plans.Primary Responsibilities:

  • Responsible for acting with limited oversight to address somewhat complex activities involving the coordination of and planning for the IT architecture of an assigned area.
  • Develops reports for business unit or department leaders regarding the effectiveness of the current infrastructure.
  • Guides lower level professionals on the installation of operating systems, network and application software, and computer and network hardware; provides follow up technical assistance to the assigned area.
  • Reviews cost-benefit and return-on-investment analyses conducted by lower level staff that are used to make systems implementation decisions.
  • Helps to analyze the potential impacts across systems/platforms/applications when introducing new and/or changing the current software portfolio.
  • Consults with system analysts to define and resolve somewhat complex systems programming and systems integration issues.
  • Assists with network interface planning activities.
  • May assist with the development of new applications.
  • May assist in planning for hardware resource availability.
  • Responsible for the planning, design, implementation and operations of infrastructure and cloud services in support of United Technologies Digital strategies.
  • Infrastructure services are responsible for delivering world class innovative and reliable solutions across applications hosting, server/storage, connectivity, unified communications and the employee experience within UTC.
  • The Cloud Business Office (CBO) acts as the center of excellence in support of helping the business units quickly realize the benefits of the cloud.Basic Qualifications:
    • Candidates for this role should possess a Bachelor's degree and 7 years of prior relevant experience or an Advanced degree and 5 years of prior relevant experience
    • 5 + Years of Cloud Experience. Major focus for the future of UTxD and are defined as the development, configuration, engineering and automated delivery of IaaS, PaaS and SaaS services across the enterprise.
    • 5 + Years Expertise Managing small-scale IT infrastructure projects. Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms Get the latest career opportunities as soon as they become available. Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Keywords: WHITNEY PRATT CO, Hartford , Service Excellence - Service management lead, Executive , Hartford, Connecticut

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