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IT Technical Support Manager (Information Technology Manager

Company: State of Connecticut - Department of Social Servic
Location: Hartford
Posted on: April 3, 2021

Job Description:

Connecticut State Department of Administrative Services Salary $101,066* - $137,814/year (*New state employees start at the minimum) Are you a hardworking, motivated Information Technology (IT) manager looking to make a difference while working with a dynamic IT team in the public sector?
We are recruiting for the position of IT Technical Support Manager. In this role you will be accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff. Your team will provide a wide variety of services to multiple business units.
Who We Are
The State of Connecticut , Department of Social Services (DSS ) delivers and funds a wide range of programs and services as Connecticut's multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options. Follow us on twitter@ctdss --and see what we are all about!
What's In It For You

  • Work-Life Balance: Monday-Friday, 40 hour work week. Located in our Central Office at 55 Farmington Avenue, Hartford, CT.
  • Leading Comprehensive Benefits : Competitive salary structure, excellent health & dental coverage, generous vacation, personal, and sick time, retirement plan options & more!
  • Making a Difference in Your Community: Check out what it's like to be a state employee in the video below. Selection Plan Please note that DSS takes part in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

    The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

    This posting may require completion of additional referral questions (RQs) which will be sent to you via email after the closing date. The email notification will include an expiration date by which you must submit (Finish) your responses. Please regularly check your email for notifications. Please check your SPAM and/or Junk folders, as emails could end up there in error.

    Should you have questions pertaining to this recruitment, please contact Elizabeth Weston at Elizabeth.Weston@ct.gov , (860) 937-6383.

    Applications to this recruitment may be used for future vacancies. Within a state agency information technology division, this class is accountable for the management and direction of information systems, applications development, systems maintenance, and similar information technology functions as well as technical and support staff. EXAMPLES OF DUTIES
    • Manage a multi-faceted team of information technology professionals, comprised of unionized staff, vendors, and consultants.
    • Oversee an enterprise-level information system.
    • Implementing and managing modernization plans to improve service delivery, enhance product capabilities, or provide cost-savings measures.
    • Additional information can be found---here .
    • Performs related duties as required. KNOWLEDGE, SKILL AND ABILITY -- Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals. -- Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment. -- Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness. -- Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate "best practices" into information technology operations. -- Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork. -- Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization. -- Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity. Note: For State Employees, this is interpreted to be two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED 1. College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's Degree. 2. A Master's Degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience. PREFERRED QUALIFICATIONS
      • Experience managing multi-faceted team of information technology professionals, comprised of unionized staff, vendors, and consultants.
      • Experience overseeing enterprise-level information systems in a health and human services organization or private healthcare group.
      • Experience designing, developing, implementing, and managing information technology modernization projects that improve service delivery, enhance product capabilities, or provide cost-savings measures.
      • Proven track record of recruiting quality staff, building in-house experience, and developing an organizational culture that fosters diversity and inclusivity
      • Experience with interpreting and researching state and federal laws and their impact on departmental systems and business processes.
      • Experience coordinating and communicating with a wide range of internal and external stakeholders. SPECIAL REQUIREMENTS 1. The Information Technology Project Manager is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee a portfolio of large, long range or multiple on-going projects. The complexity of the assignment is determined by project scope, risk exposure, span of control, diversity of skill-sets and capabilities as well as the size of project budget and number of team members. They oversee all phases of projects from conception to completion utilizing PMI standards. 2. Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP). 3. The Solutions Architect is limited to the Department of Administrative Services, Bureau of Enterprise Systems and Technology and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. Click on a link below to apply for this position: The State of Connecticut is an Affirmative Action/Equal Opportunity Employer and strongly encourages the application of women, minorities and persons with disabilities. E-mail Phone: (860) 713-5205 8am - 5pm M-F Powered by

Keywords: State of Connecticut - Department of Social Servic, Hartford , IT Technical Support Manager (Information Technology Manager, Executive , Hartford, Connecticut

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