HartfordRecruiter Since 2001
the smart solution for Hartford jobs

Customer Success Acct Mgr Management

Company: Microsoft
Location: Hartford
Posted on: April 4, 2021

Job Description:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. Responsibilities As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth! Key responsibilities include: The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft's cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs. Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive. Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration. Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration. Ensure your team delivers high quality production deployments that are resilient and successful. Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health. Qualifications To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization. Experience: 10+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required Management: 10+ years of experience in people management required. Previous revenue management and forecasting experience preferred Change: 7+ years of experience driving change management or technical adoption required Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required Technical acumen to lead a team with : oProven ability to map the customer's needs to solutions required oUnderstanding of Enterprise cloud workloads required oAbility to stay up to date on new/improved cross cloud scenarios and workloads required oEmpathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required oDemonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required Education oBachelor's degree in Computer Science, Information Technology, Engineering or related field preferred oPMP or other project management certification preferred oCertification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Keywords: Microsoft, Hartford , Customer Success Acct Mgr Management, Executive , Hartford, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Veterinary Practice Manager: Rocky Point NY ( Long Island)
Description: Veterinary Practice Manager: Rocky Point NY Long Island Community Veterinary Partners Application Attachments: Please include your resume and up to two additional documents. Add File Rocky Point Animal (more...)
Company: Wisconsin Veterinary Medical Association
Location: Rocky Point
Posted on: 04/13/2021

Advanced Program Performance Management Specialist (PPM / EVMs)
Description: Advanced Program Performance Management Specialist PPM / EVMs Bachelor's degree or equivalent is required plus a minimum of 5 years relevant experience or Master's degree plus a minimum of 3 years (more...)
Company: General Dynamics Mission Systems, Inc.
Location: Taunton
Posted on: 04/13/2021

Real Estate Investments Accounting Manager
Description: Real Estate Investments Accounting Manager The Opportunity Were looking for a Real Estate Investments Accounting Manager, working in the Financial Services industry in Boston, Massachusetts, United States. (more...)
Company: Professional Staffing Group
Location: Weymouth
Posted on: 04/13/2021


Vice President of Payor Relations - Remote
Description: We're looking for people who love what they do and the desire to help others live life to the fullest. Work-Life Balance We understand that work-life balance is critical to a healthy work environment. (more...)
Company: Ivy Rehab
Location: White Plains
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - State of the Art Lead Management Platform
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Medford
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - State of the Art Lead Management Platform
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Mount Sinai
Posted on: 04/13/2021

Shift Manager- Wendy's Restaurants
Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...)
Company: Wendy's
Location: Medford
Posted on: 04/13/2021

Shift Manager- Wendy's Restaurants
Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...)
Company: Wendy's
Location: Saint James
Posted on: 04/13/2021

Shift Manager- Wendy's Restaurants
Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...)
Company: Wendy's
Location: Levittown
Posted on: 04/13/2021

Shift Manager- Wendy's Restaurants
Description: Movin on up Families come in all shapes and sizes. And that includes the Wendy s family - the people you work with as a Wendy s Shift Manager.The stuff you want - like fun people, quality food, and a (more...)
Company: Wendy's
Location: Hicksville
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Hartford RSS job feeds