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IRT Project Manager

Company: Premier Research
Location: Hartford
Posted on: April 4, 2021

Job Description:

Interactive Response Technologies (IRT) East Hartford, Connecticut Description Position at Premier Research Bring your Passion to Premier!

Premier Research helps highly innovative biotech and specialty pharma companies transform life-changing ideas into reality. We have positioned ourselves right in the middle of the action, targeting unmet needs in Rare Disease and Pediatrics, Analgesia, Neuroscience, Oncology, Dermatology, and Medical Devices.

We're looking for a talented and energetic IRT Project Manager to join our team! The IRT Project Manager is responsible for the support and operations phase of all Premier Research IT Client Services projects.RESPONSIBILITIES:

  • Managing the daily activities of the IVRS/IWRS Support team ensuring the quality, accuracy and timely delivery of IVR/IWRS Support and services to our clients and end users
  • Continuously improving the service delivery methods to maintain internal and external customer satisfaction
  • Identify and advocate new technologies, tools and processes to increase effectiveness of the group and services
  • Participating in client meetings and guiding the client and end-user to successful use of the IVRS/IWRS by assisting with any problems or questions they may have throughout the operations phase
  • Implementing changes or suggesting necessary improvements to system operations, and specifications
  • Supporting and managing the training needs of the end-users, and other study personnel
  • All other projects as assignedEDUCATION, SKILLS & COMPETENCIES:Educational Background
    • Bachelor's Degree with three to four years of management experience and customer service experience. (Associates Degree with six or more years relevant experience is acceptable)
      • Experience in project management in an FDA regulated environment, preferably in a CRO and/or Bio/Pharmaceutical industry is preferred
      • Background in medicine, science or other relevant discipline and the appropriate experience within the pharmaceutical/clinical research industryPersonal skills & behaviours
        • Ability to work well under pressure, excellent oral and written communication
        • skills, and proficient presentation and computer skills
        • Strong presentation, verbal and written skills
        • Strong project and vendor management skills
        • Customer focus, drive, and initiative and ability to produce resultsAll activities must be conducted in line with Premier Research Policies and Standard Operating Procedures, other standard procedural documents that are contractually agreed for a given activity and all nationally and globally applicable laws, Regulations and Guidelines.

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Keywords: Premier Research, Hartford , IRT Project Manager, Executive , Hartford, Connecticut

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