ServiceNow HRSD Delivery and Implementation Manager

Company: Deloitte
Location: Hartford
Posted on: April 6, 2021

Job Description:

**ServiceNow HRSD Delivery and Implementation Manager** Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world's leading businesses excite you? Our ServiceNow Team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, greater efficiency and an enhanced employee experience. **Work you'll do** As a Manager for our HR Transformation ServiceNow team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results. **In this role you will be responsible for:** + Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology + Providing hands-on leadership and Project Management to ensure deadlines are met and key deliverables are always accurate + Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications + Working with client stakeholders to document baseline, current state HR Service Delivery operations + Developing the points of value to deliver throughout the HR Service Transformation effort + Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture + Managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client + Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities + Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions + Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into productionBuilding your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess + Forging strong relationships with both the clients and project teams that will contribute to your growth and development **Basic Qualifications:** + Bachelors Degree + 6 years of prefessional experience + 4 years of experience in mplementations and optimizations of ServiceNow or Salesforce + 2 years of experience in the delivery and implementation of at least one ServiceNow HRSD core module + Experience developing detailed implementation plans in ServiceNow + Knowledge of HR functions, processes, and best practices + Experience in Project Management + Willing and able to travel up to 50% as needed per project (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.) + Limited Sponsorhip available. **Preferred Qualifications:** + Experience designing and/or implementing an HR shared services center + Experience with a full HRSD suite implementation + Big 4 consulting experience **How you'll grow** At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. (https://zoomforth.com/s/deloitte/du#home) **Benefits** At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you (http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html) . **Deloitte's culture** Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top\_life-at-deloitte) **Corporate citizenship** Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world. (http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html) **Recruiter tips** We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to.Check out recruiting tips from Deloitte professionals. (http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html) Category: Human Capital Consulting About Deloitte As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Keywords: Deloitte, Hartford , ServiceNow HRSD Delivery and Implementation Manager, Executive , Hartford, Connecticut