Lead Business Management Consultant
Company: CVS Health
Location: Hartford
Posted on: April 8, 2021
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Job Description:
Join #TeamCVS - We're Hiring! - Lead Business Management
Consultant in Hartford, CT US - CVS HEALTH cvshealth.com Main
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The Cross Enterprise Strategic Innovation (CESI) Lead Business
Consultant, Operational Excellence will provide project management,
facilitation, analytics, technical solutions, and training
support/leadership to achieve a long-term sustainable business
operation and cost structure. Additionally, this position is tasked
with assessing and improving cross functional clinical and
behavioral health processes within CESI and the businesses we serve
to drive simplicity, transform constituent experience, and align to
the desired strategy and culture. CESI includes direct revenue
producing businesses and non-revenue services.
Required Qualifications
Recognized as an expert and thought leader within the company.
Impacts business unit results, anticipating issues and influencing
internal practices. Anticipates and solves highly complex and
advanced business problems with broad impact on the business area.
Develops innovative solutions. Leads projects with notable
complexity and risk with business area implications. Requires broad
and comprehensive expertise in process improvement, lean, and/or
six sigma, intelligent automation, customer experience design and
serves as a thought leader in these fields. Influences without
authority and drives consensus on decisions across organizational
boundaries. Responsibilities include but are not limited to the
following: Conducting Value Stream Mapping/Design, Leading Kaizen
and Relentless Root Cause Analysis, and facilitating other
continuous improvement and customer experience design events and
initiatives. Building the Operational Excellence competency in CESI
to use the right tools for the desired outcome. Training employees
on the practical application of proven tools and methods including
Value Stream Mapping/Design, Relentless Root Cause Analysis, Kaizen
and Mistake Proofing. Identifying, measuring, and facilitating
changes for member/patient and provider experiences, process flows
and the organizations structure, driving strategy and policy
deployment, etc. Defining the balanced scorecard business metrics
and implementing a management process and playbook for each
business to focus on customer experience and business agility with
the purpose of achieving best-in-class performance. Setting
priorities and overseeing work streams under the sponsorship of the
Executive Vice President of CESI and the Sr. Executive Leadership
Team. Driving Aetna's Operational Excellence program across CESI to
achieve productivity gains and acquisition synergies leading to
SG&A run rate savings. Engaging cross-functional resources, and
partnering with business stakeholders to build a strong team to
achieve the objectives outlined above. Documenting, tracking, and
reporting out on the progress and performance of various continuous
improvement initiatives.
Preferred Qualifications
Project Management/Six Sigma Certification: Lean Six Sigma Black
Belt
Project Management/Project Management Certification is desired
Education
The highest level of education desired for candidates in this
position is a Bachelor's degree or equivalent experience. MBA
preferred.
Business Overview
At CVS Health, we are joined in a common purpose: helping people on
their path to better health. We are working to transform health
care through innovations that make quality care more accessible,
easier to use, less expensive and patient-focused. Working together
and organizing around the individual, we are pioneering a new
approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion
and belonging every day. CVS Health is an equal opportunity and
affirmative action employer. We do not discriminate in recruiting,
hiring or promotion based on race, ethnicity, sex/gender, sexual
orientation, gender identity or expression, age, disability or
protected veteran status or on any other basis or characteristic
prohibited by applicable federal, state, or local law. We proudly
support and encourage people with military experience (active,
veterans, reservists and National Guard) as well as military
spouses to apply for CVS Health job opportunities. Apply Now Chat
with a Recruiter Not ready to apply? Join our talent community We
are committed to a workplace that supports diversity, inclusion and
belonging. CVS Health is an equal opportunity and affirmative
action employer. We do not discriminate in recruiting, hiring or
promotion based on race, ethnicity, sex/gender, sexual orientation,
gender identity or expression, age, disability or protected veteran
status or on any other basis or characteristic prohibited by
applicable federal, state, or local law. We comply with the laws
and regulations set forth in the following EEO is the Law Poster:
EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we
only accept applications for employment via this site. We provide
reasonable accommodations to individuals with disabilities. To
request an accommodation, including a qualified interpreter,
written information in other formats, translation or other
services, please email AdviceandCounsel@cvshealth.com or call
877-805-9511.If technical issues are preventing you from applying
to a position, contact Kenexa Helpdesk at 1-855-338-5609
or--cvshealthsupport@us.ibm.com .--For technical issues with the
Virtual Job Tryout, contact the Modern Hire Help Desk at
1-877-451-1695 or--cvs_support@modernhire.com .The health and
safety of our employees, patients, customers, and members is our
top priority as we face the impact of COVID-19 together. We
encourage you to visit our COVID-19 resource center
at--https://cvshealth.com/covid-19 --to learn more.--Please be
aware that CVS Health does not will never solicit money or offer
payment for job applications, nor do we ask candidates to email or
submit any personal information over unsecured channels. To learn
more, please visit--https://jobs.cvshealth.com/FAQ . EEO IS THE LAW
EEO IS THE LAW SUPPLEMENT Changing the future of health care at CVS
Health It's a New Day in Health Care at CVS Health CVS Health
Colleagues Represent Heart at Work About CVS HealthAt CVS Health,
we are joined in a common purpose: helping people on their path to
better health. We are working to transform health care through
innovations that make quality care more accessible, easier to use,
less expensive and patient-focused. Working together and organizing
around the individual, we are pioneering a new approach to total
health that puts people at the heart.We are an equal opportunity
and affirmative action employer. We do not discriminate in
recruiting, hiring or promotion based on race, ethnicity, gender,
gender identity, age, disability or protected veteran status. Quick
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Keywords: CVS Health, Hartford , Lead Business Management Consultant, Executive , Hartford, Connecticut
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