FANS Retail Operations Manager
Company: Trinity Health Corporation
Location: Hartford
Posted on: April 8, 2021
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Job Description:
Employment Type: Full time Shift: Description: Functions as the
Operations Manager responsible for the direct supervision of
supervisors and/or staff and coordination of the day-to-day
operations in assigned area of the Regional Health Ministry's (RHM)
Food & Nutrition Services (FANS) Department. The Operations Manager
is responsible for successfully coordinating and directing all
activities within the assigned area of the department. Assigned
area(s) may include Retail Services, Production and/or Business
Manager. Assists in development and management of preliminary
program budgets in collaboration with the FANS General Manager.
Assists the General Manager with implementation of effective cost
reduction plans and processes that support Trinity Health and RHM
FANS goals, objectives, strategies, policies, and procedures.
Ensures cost reduction targets and productivity improvement
objectives are met, while cultivating service/product quality and
customer satisfaction. Ensures the General Manager and staff are
appropriately kept abreast of issues or problems impacting program
efficiencies and effectiveness. Attracts, develops and trains
talent to ensure program quality, sustainability, long-term growth,
and development. Leads by exemplifying the mission, vision and
values of Trinity Health and the Regional Health Ministry. Ensures
THS standards, guidelines and approved technology are appropriately
and effectively used to support the department operations. Knows,
understands, incorporates, and demonstrates the Trinity Health
Mission, Vision, and Values in behaviors, practices, supports and
endorses senior leadership decisions, goals, objectives, and
strategies. Directly supervises the day-to-day operation of
assigned area(s) of the FANS department and ensures program service
support objectives are met. Provides a work environment that
fosters positive energy, creativity, and teamwork among colleagues
across all functional areas. Provides operational and technical
support to the General Manager in support of the overall management
of FANS programs. Develops, implements and coordinates operations
within the department: * Standardization of standing operating
procedures related to FANS expense management and operations for
assigned areas.* Implementation of core program systems (Menus,
Food Formularies, Cleaning Practices, auditing tools, competencies,
etc.) Ensures financial objectives stay on course and drives
initiatives with team that contribute to Department, THS and RHM
program short and long-term operational excellence. Provides
financial control for assigned area(s) and works with local
stakeholders and General Manager to prepare and submit program
annual revenue and/or expense budgets. Participates in monthly
budget reviews with the General Manager to identify budget
variances for assigned span of control. Keeps the General Manager
informed of issues affecting program costs, service capabilities,
effectiveness and efficiencies, as well as issues noted during
Performance Improvement audits. Presents findings and
recommendations for improvement to the General Manager. Meets with
direct reports and support staff, as required, to review overall
operations goals/objectives, to address shortfalls and open issues,
and to encourage open dialogue for suggested process improvements.
Reviews subsequent FY goals/objectives and related plans as defined
by the General Manager. Assists the General Manager to develop and
administer Program Quality Evaluations and reviews Customer
Satisfaction Survey scores for discrepancies and overall customer
satisfaction for assigned span of control. Prepares Performance
Improvement Plans (PIP) where necessary to resolve customer
satisfaction issues and address program quality deficiencies.
Interviews, hires, trains, appraises, counsels, and supervises
staff; handles disciplinary actions. Conducts line meetings,
huddles and unit meetings to keep staff up to date on all key
issues. Meets all deadlines for HR related processes. Ensures
timely completion of annual performance appraisals; addresses
colleague problems and issues related to their work or environment.
Fosters the development of diverse teams at all levels as
appropriate and outlines annual skills development, career growth
opportunities, and improvement objectives with direct reports.
Establishes and monitors progress on objectives and takes the
necessary actions to resolve and prevent recurring issues. Provides
the coaching and counseling in cases where disciplinary action or
termination is warranted. Follows and holds direct reports
accountable for following Trinity Health and THS policies and
procedures. Manages multiple projects and tasks in a fast paced
environment and possesses the ability to adapt to change.
Demonstrates the ability to follow a project plan for major
projects and meet and document milestones to determine schedule of
deliverables to advance project outcomes. Ensures all aspects of
assigned operations including, but not limited to, production,
catering and retail operations function in a compliant, optimal and
efficient manner that ensures patient and customer satisfaction
Ensures that there are ongoing effective quality improvement
programs within the span of control, inclusive of food borne
illness, safety and infection control in the appropriate areas of
the department. Ensures all cafeteria/catering pricing is reviewed
annually to trend with market and is priced consistently with THS
policy. Ensures all cash handling policies are followed
appropriately and all cash is accounted for. Ensures food and
supplies purchased for areas of responsibility are from approved
and compliant vendors, following THS standard procurement
processes. Follows processes that support purchasing compliance
targets. Ensures service requirements are met in a timely and
effective manner for all areas of responsibility. Follows approved
processes to ensure required separation of authority for order,
receiving and invoice approval for all purchase orders. Ensures
that all menus within span of control are reviewed at least
annually and adjusted according to patient/customer preference, THS
standards, and that Nutrient Analysis is accurate and updated as
needed. Ensures catered functions are approved, planned and
executed per policy in a timely fashion with a customer centered
focus. Also ensures event costs are tracked per policy (Internally)
and billed in a timely fashion (externally). Ensures safe
conditions and procedures are followed at all times to
minimize/eliminate workman's compensation claims and create a safe
working environment for all Food & Nutrition colleagues. Displays
the ability to plan and direct food production personnel regarding
type and quantity of food to be prepared and any special techniques
to be employed for modified diets. Maintains accurate and
appropriate records as required. Demonstrates a cost-conscious
attitude to time usage and consistently makes the best use of time.
May handle additional duties and responsibilities as needed or
assigned. Maintains a working knowledge of applicable Federal,
State and local laws/regulations; the Trinity Health Integrity and
Compliance Program and Code of Conduct; as well as other policies
and procedures in order to ensure adherence in a manner that
reflects honest, ethical and professional behavior. MINIMUM
QUALIFICATIONS BA or BS degree preferred in institutional
management, dietetics or equivalent degree with a minimum of three
years progressive experience in the field of healthcare foodservice
management or an equivalent combination of education and work
experience such as Certified Dietary Manager certification (CDM)
and at least 5 years progressive supervisory/ management
experience. Ability to work effectively in a diverse,
collaborative, and team oriented culture. Ability to develop
methodologies for collecting and analyzing relevant data; to audit
program processes; monitor quality; identify, problems and their
root causes, and make recommendations for improvement. Excellent
leadership, analytical, organizational, planning, delegation,
coaching, communication (verbal, written and interpersonal), and
computer (MS Word, Excel, Outlook, PowerPoint) skills; with a
continuous improvement mindset and ability to challenge
conventional thinking at all levels of the organization. A personal
presence characterized by a sense of honesty, integrity, and caring
with the ability to inspire and motivate others to promote the
philosophy, mission, vision, goals, and values of Trinity Health.
Ability to be a self-starter and independent worker able to manage
multiple conflicting priorities and demands. Ability to delegate
responsibilities effectively and provide regular follow up to
ensure objectives is met. PHYSICAL / MENTAL REQUIREMENTS AND
WORKING CONDITIONS Works in a well-lighted, well-ventilated area.
Frequently exposed to normal food service conditions such as noise,
heat and humidity. TRINITY HOSPITALITY SERVICES MISSION STATEMENT
In the spirit of our guiding behaviors, as stewards of Trinity
Health, our pledge is to deliver culinary, nutritional and
hospitality excellence in a compassionate and innovative manner to
all we serve across our ministry. TRINITY HEALTH MISSION STATEMENT
AND GUIDING BEHAVIORS Mission: We serve together in Trinity Health,
in the spirit of the Gospel, to heal body, mind and spirit, to
improve the health of our communities and to steward the resources
entrusted to us. The Guiding Behaviors are the behaviors necessary
for all of us to achieve our Vision. They are: We support each
other in serving our patients and communities. We communicate
openly, honestly, respectfully and directly. We are fully present.
We are all accountable. We trust and assume goodness in intentions.
We are continuous learners. Trinity Health's Commitment to
Diversity and Inclusion Trinity Health employs about 133,000
colleagues at dozens of hospitals and hundreds of health centers in
22 states. Because we serve diverse populations, our colleagues are
trained to recognize the cultural beliefs, values, traditions,
language preferences, and health practices of the communities that
we serve and to apply that knowledge to produce positive health
outcomes. We also recognize that each of us has a different way of
thinking and perceiving our world and that these differences often
lead to innovative solutions. Trinity Health's dedication to
diversity includes a unified workforce (through training and
education, recruitment, retention and development), commitment and
accountability, communication, community partnerships, and supplier
diversity.
Keywords: Trinity Health Corporation, Hartford , FANS Retail Operations Manager, Executive , Hartford, Connecticut
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