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Info Systems Director (Business Resiliency)

Company: Travelers
Location: Hartford
Posted on: January 15, 2022

Job Description:

Company SummaryTaking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Target Openings1Job Description SummaryTravelers Claim Technology seeks a Business Resiliency and Access Management Leader. This role will report to Sr. Director of Claim Technology Risk and Security, working closely with cybersecurity, architecture, developers, agile teams, business, and enterprise counterparts. This position will lead Business Resiliency and Access Management within Claim Technology.This leader is responsible for the critical role of evolving and maturing our Security Capabilities. This role nurtures key partnerships with Enterprise functions such as Enterprise Cybersecurity, Infrastructure, Architecture, Claim Business and CBIA. We are seeking an energetic, accomplished, leader with a strong technology and delivery acumen. They will have a track record of delivering security projects, business resiliency as well as strategy and roadmap development and execution.The ideal candidate must be comfortable working in a large, complex business and technology environment. This individual must be recognized as a thought leader and trusted advisor, able to make decisions using sound judgment and being seen as a driving force for cross enterprise collaboration and execution within Claim Technology.Travelers offers a hybrid work location model that is designed to support flexibility.Key Responsibilities -Shares highly complex information related to areas of expertise.Interacts with senior management to keep abreast of objectives.Provides leadership with a strategic direction for the function, ranging from planning to execution, expounding the value of information security.Provides Business Resiliency consulting within Claim.Work with the Business to develop processes and procedures to ensure business resiliency and access management policies and standards are integrated.Provides high level direction and oversight for application business continuity, disaster recovery, access management and agile practices.Represents Claim Technology in review and approval of the enterprise Business Resiliency plans.Reports non-compliance issues to the Business as applicable with appropriate documentation.Provides support in validation of security controls.Implements access management solutions according to Security Policy and Practices established by Travelers.Leads further development of Strategy and Roadmap improving maturity level as it relates to Access Management and Business Resiliency.Partners with Enterprise Cybersecurity on suitable information security awareness, training, and educational activities.Partners with Enterprise Cybersecurity, Infrastructure and Claim Business on developing Claim Business Resiliency plansWorks in close collaboration with Enterprise Information Technology Risk Manager supporting Risk Assessments, policy changes, and general Risk Management practices.Works in close collaboration with Cybersecurity BISO.Coordinates, leverages, and influences technology partners.Possesses written and verbal communication skills that translate from technical team level up thorough to Senior Management.Minimum QualificationsHigh School diploma or equivalent required.5 years of technology or business related experience required.Education, Work Experience, & KnowledgeBachelor's degree in a related field preferred.7 years of technology or business related experience preferred.2 years of experience managing others preferred.Experience with Archer, EnterpriseOne and/or Rally a plusLicensing or CertificatesDepend on the specific role but some examples may include;ITILKanban/Agile/SAFeJob Specific Technical Skills & CompetenciesTechnical Knowledge:Has a solid working knowledge of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects.Develops solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business unit.Has thorough understanding of staff responsibilities, abilities and development needs.Business Knowledge & Partnership:Creates an atmosphere where business partner's issues are dealt with professionally and in a timely manner.Suggests solutions that make sense and are in line with future technology direction.Communicates openly and effectively in a manner consistent with the audience.Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others.Problem Solving & Decision Making:Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions.Breaks a problem down to manageable pieces and implements effective, timely solutions.Is very good at identifying the problem versus the symptom.Deals increasingly with problems that require involvement of others to solve.Has the ability to reach sound decisions quickly.Carefully evaluates alternative risks and solutions before taking action.Optimizes the use of all available resources.Team Orientation:Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.Balances team and individual responsibilities.Exhibits objectivity and openness to others' views.Gives and welcomes feedback.Puts success of team above own interest.Leadership:Manages functional objectives and priorities supporting multiple assigned business units.Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines.Results are reviewed with next level manager for clarification according to predefined objectives.Planning and Project Management:Develops operational plans and provide task resource estimation planning.Proposes action plans that are timely, realistic and positive.Sets appropriate goals for the area and monitors progress against the plan.Delegates to maximize organizational effectiveness.Knowledge of Agile methodology and ability to apply them to projects. In the Agile environment the director level typically performs as an experienced Scrum Master or Kanban Master.Financial Awareness:Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned.Demonstrates sound cost-effectiveness.Failure to achieve objectives can result in delays or inefficiencies resulting in readjustment of resources and/or staff.Responsible for important and confidential information.Human Resource Management:Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.Able to balance the workload of team members and supervise individuals of varying abilities.Able to identify the talents of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual.Able to assess and identify employee skill development needs and put together a training program for the individual. Coaches staff to stimulate their professional growth.Responsible for the accurate and timely completion of staff performance evaluations and development planning.Recruits and retains effective staff members.Demonstrates a capacity to recognize, value and respect differences across a diverse work force.Environmental / Work Schedules / OtherTravel Requirements: Travel OccasionallyEmployment PracticesTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. -If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .Job ID: R-14390Job Area: Technology

Keywords: Travelers, Hartford , Info Systems Director (Business Resiliency), Executive , Hartford, Connecticut

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