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Account Manager - Medicare Part D - Work From Home

Company: UnitedHealth Group
Location: Hartford
Posted on: May 9, 2022

Job Description:

If you are located within Eastern or Central time zone, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.OptumRx -is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation, and performance. - Join us and start doing -your life's best work.SMEmployees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST/CST. It may be necessary, given the business need, to work occasional overtime or weekends. -*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

  • Use strong industry knowledge to add value to the clients' operation
  • Maintain an ongoing knowledge of clients' business; as well as their contract with OptumRx
  • Drive solutions by engaging multiple organizational areas and providing guidance to CSM's
  • Provide positive alternatives to complex situations encountered by client and manage expectations
  • Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues.
  • Act in project coordinator/manager capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
  • Produce and analyze key reports, offering viable solutions to key issues
  • Identify deliverables and manage to due dates
  • Complete service requests to translate customer needs and requirements for OptumRx product support and development teams
  • Communicate with clients via face-to-face meetings, conference calls and written correspondence
  • Interfaces with internal Optum departments
  • Other duties as assigned by SAE or Director (including special projects)
  • Intermediate or advanced understanding of Medicare Part D and other regulatory guidelines
  • Ensure client service level agreements and PGs are met
  • Understand organizations capabilities, products, and services
  • Following all policies and procedures related to job responsibilities and participating in the development and maintenance of departmental policies and procedures, and tools for Account Management, as appropriate
  • Working with Strategic Account Executive, and other team members on client renewals and renegotiating contracts with clients to obtain extended agreements while losing as little profitability as possible.
  • Provides training, support, and direction to other team members, as necessary.
  • Establishing multiple corporate relationships and participates in client sponsored events. Cultivating in-group growth through these relationships.
  • Identify and support potential upsell opportunities
  • Staying abreast of industry trends and developments and demonstrates strong communication skills in presenting these to clients.
  • Understanding the impact of industry and regulatory trends and changes for your clientKnowledge, Skills, and Abilities (including Core Competencies)
    • CMS Regulatory and Compliance experience preferred
    • CMS Auditing experience preferred
    • Ability to monitor compliance standards
    • Issue Management
    • Analytical thinker
    • Exhibit proficiency in executing software programs and utilities specific to OptumRx applications
    • Ability to effectively present information and respond to questions from clients, management, and technical associates
    • Ability to write reports, business correspondence and technical specifications
    • Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
    • Excellent organizational skills
    • Excellent verbal and written communication skills
    • Excellent presentation skills
    • Ability to communicate to an executive audience
    • Ability to develop and maintain internal & external relationships
    • Project management skills
    • Customer service orientation and relationship management skills
    • Effective time Management
    • Account Management experience with implementationYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • Associate's Degree -(or higher) OR -equivalent related experience
      • 3+ years of experience in the PBM (Pharmacy Benefit Management) industry
      • 2+ years of direct Client Management experience with Medicare Part D clients
      • 1+ years of Medicare Part D experienceTelecommuting Requirements:
        • Reside within Eastern or Central time zone
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet servicePreferred Qualifications:
          • Bachelor's Degree (or higher)
          • Health Plan experience
          • CMS compliance monitoring for client impact
          • Collaboration with clients to meet CMS deadlines and requirements
          • Assist with coordinating audits, PDE reconciliation with DIR
          • Intermediate understanding of Medicare Part D and other regulatory guidelinesUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: -We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at -Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -Careers with Optum. -Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do -your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #Yellow

Keywords: UnitedHealth Group, Hartford , Account Manager - Medicare Part D - Work From Home, Executive , Hartford, Connecticut

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