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Product Manager, Workforce Intelligence - Remote

Company: Pegasystems
Location: Hartford
Posted on: May 10, 2022

Job Description:

Product Manager, Workforce Intelligence - RemoteJob Category: Product ManagementLocation: US - Connecticut - Remote - US - New Jersey - Remote - US - New York - Remote - US - Massachusetts - Remote - US - New Hampshire - Remote - US - Pennsylvania - Remote - US - Virginia - Remote - US - Florida - Remote - US - Maryland - Remote - US - North Carolina - Remote - US - Rhode Island - Remote - US - Texas - Remote - US - Delaware - Remote - US - Maine - Remote - US - Ohio - Remote - US - South Carolina - Remote - US - Vermont - Remote - US - West Virginia - Remote - US - Georgia - RemoteCopying...**Meet Our Team:**Helping clients improve their customer and employee experiences, while reducing their operating costs, is core to Pega's strategy. Knowing where and how to make improvements is critical for success. Workforce Intelligence's unique AI powered service identifies and prioritizes improvement opportunities for our clients and drives radiation of Pega products. We design, develop, deploy, support, and operate the Workforce Intelligence SaaS offering. Workforce Intelligence analyses employee desktop activity to surface actionable insights. These insights allow our clients to better manage their teams, drive out operational inefficiencies, and find opportunities to automate repetitive task occurring on the desktop. We use robots to collect and transmit the desktop activity to our cloud. AI is applied to determine the best opportunities for improvements. We offer specific recommendations to the business, which include automation opportunities, process improvements, technology refreshes, and coaching. These recommendations are typically solutioned through the sale, implementation, and radiation of Pega products like Intelligent Automation, Robotics, Customer Service, etc. We are on a mission to evolve beyond just providing insights, to automatically generated automations.**Picture Yourself at Pega:**Pega is changing the way the world builds software. In this role, you'll help us define and deliver the next generation of Pega's Workforce Intelligence product and deliver recommendations to our clients to enhance their business. This is your chance to get your hands on leading-edge technology solving urgent, pervasive problems for some of the world's most recognized and valued brands.**What You'll Do at Pega:****Scrum Product Owner responsibilities**+ Work as a Product Owner as part of our Agile Scrum development methodology where you will partner with product development to communicate product requirements and determine viable development strategies, deliverables, and release dates+ Work directly with Product Designers, and Engineers to assist in the design and development of new differentiated features while maintaining a rich product backlog for your product area.**Competitive analysis & market research**+ Apply research based on data, customers, and competition to facilitate rapid experimentation around new concepts and create a framework for prioritizing difficult product choices+ Work with junior product managers and product analysts in driving research and evaluating innovative approaches to solving similar problems, remaining current on all relevant technologies**Product evangelism**+ Present currently available features and product strategy to customers, partners, industry analysts, and other company departments via speaking engagements, webinars and customer visits**Coordination and Collaboration**+ Coordinate with other product managers with the product area to execute on cohesive product vision**Innovation, Strategy and Product Roadmap**+ Work with Product area leaders in defining product vision and strategy.+ Identify areas of innovation and work with product analysts, and associate product managers in driving the research of technology outside Pega that helps drive roadmap and strategy**Enablement and collateral development**+ Liaise with the Sales, Service, Support, Marketing, Product Development departments and help successfully complete all steps of the process in taking a products to market**Who You Are:**You are a Product Manager who is passionate about analytical software, the efficiencies of call centers and back offices, has a critical eye for detail, and is obsessed about driving 'consumer grade' experiences - regardless of the persona you are building for. For you, 'good enough' isn't good enough!+ You have some domain expertise in big data and/or analytics+ Empathetic and passionate about your products and customers/end-users+ Looking to work within a culture that values urgency and teamwork in a collegiate and supportive environment+ An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers+ Able to slice large features and functionalities into bite-sized chunks to get them built and delivered incrementally to our customers without losing momentum.+ Have a strong appetite to get their hands dirty in the product+ Very strong analytical skills who can think through optimal/configurable customer experiences**What You've Accomplished:**+ 5-8+ years of Product Management experience focused on analytics, call center, back office, or related product+ Agile/Scrum development methodology knowledge/experience (as a Product Owner)+ Bachelor's degree in Computer Science or similar field+ Demonstrated success defining, launching, and managing high quality 'customer-grade' applications+ Experience in managing remote development teams and stakeholders**Pega Offers You:**+ Gartner and Forrester acclaimed technology leadership across our categories of products in a massive emerging market+ Continuous learning and development opportunities+ An innovative, inclusive, agile, flexible, and fun work environment+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the companyJob ID: 17344**Inclusion and Diversity -** _Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.Accessibility - If you require accessibility assistance applying for open positions please contact.

Keywords: Pegasystems, Hartford , Product Manager, Workforce Intelligence - Remote, Executive , Hartford, Connecticut

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