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Client Service Manager

Company: LifeWorks
Location: Hartford
Posted on: May 10, 2022

Job Description:

Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.The Relationship Specialist Management level position is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales finals presentations as needed. This role has overall responsibility for client responsibilities; record-keeping operations handles the day-to-day administration. This job is an exempt level.Responsibilities:

  • Implements/Initiates changes within internal systems as directed by client facing teams.
  • Executes assigned work within set timing standards in support of persistency and client satisfaction.
  • The RS works with internal and external business partners to resolve client issues.
  • May participate with client facing team in difficult conversations with clients, intermediaries, and internal business partners.
  • Actively participates in all types of settings including projects and team meetings.
  • With the support of manager or client facing member, prioritizes work based on sensitivity of client relationship.
  • Contributes to change, new ideas and perspectives.
  • Reacts to changes in a positive manner.
  • Works on projects as assigned.Succeeding as a Relationship Specialist will require the following core qualifications and skills
    • College Degree Preferred. Equivalent work experience will be considered with a minimum of 2 years of financial service, retirement service or similar industry experience.
    • Strong organizational and verbal/written communication skills are essential.
    • Ability to multi task and effectively prioritize is a must.
    • Qualified candidate must demonstrate strong project management skills and ability to work both independently and as part of a team.
    • Knowledge of Microsoft Office software is a required.
    • Intermediate to advanced Excel skills are preferred.
    • Strong organizational skills.
    • Creative problem solving ability.Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@lifeworks.comFulfilling work that mattersLifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

Keywords: LifeWorks, Hartford , Client Service Manager, Executive , Hartford, Connecticut

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