Relationship Manager II
Company: ADP
Location: Hartford
Posted on: May 10, 2022
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Job Description:
This position is a work-from-home, field-based role, and the
selected applicant can be based in one of the below states:
At ADP we are driven by your success. We engage your unique talents
and perspectives. We welcome your ideas on how to do things
differently and better. In your efforts to achieve, learn and grow,
we support you all the way. If success motivates you, you belong at
ADP.
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Responsibility.
Client support at ADP: It's all about enabling the clients we serve
to be more effective employers. You can make it happen by
collaborating with other ADP Associates to ensure our products and
services deliver winning results. The expert support you provide
can make our workforce solutions stand out in an increasingly
competitive global marketplace.
RESPONSIBILITIES: Possesses industry knowledge that facilitates a
complete understanding of our clients' business objectives,
strategic direction and requirements to proactively demonstrate and
deliver increased value through the life cycle of the client. Is
the client's first contact after the close of the sale. Acts as a
liaison between the client and ADP, serving as an internal client
advocate. Maintains a comprehensive understanding of the entire ADP
product suite and coordinates communication among the various
business partners. Proactively ensures client satisfaction through
regular conference calls and periodic client visits. Promotes
client participation in focus groups to solicit feedback on
product/service initiatives. Communicates and promotes key ADP
initiatives to the client (e.g.., user group meetings, product
enhancements, etc.). Coordinates client projects, resolution of
critical service issues, and follow-up to quality survey feedback.
Determines the components of projects and prepares comprehensive
project plan and scope of all required activities across product
and service platforms. Communicates status and next steps to the
client and appropriate internal ADP partners. Identifies new
service and/or product opportunities and coordinates as necessary
with Sales. Performs strategic account review with the client to
reinforce the ADP value proposition by maintaining comprehensive
and timely records on service activities. Adheres to standard ADP
tools and processes (i.e.., tracking calls in CRM System, case
management, etc.). Produces detailed trip reports and distributes
to all appropriate parties. Partners with internal ADP partners as
required, to enable seamless delivery of ADP Services and strategic
planning.
QUALIFICATIONS REQUIRED: 8 - 12 years related experience Bachelor's
degree in business, Accounting, Marketing, HR or equivalent in
education & experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates
who have the following:
CPP, PHR, SHPR or CEBS certifications preferred. Demonstrated
proficiency in managing larger more complex client account
relationships with multiple products. Extensive experience building
relationships and understanding a client's needs is essential.
Prior experience managing service recovery required. Expert
knowledge of ADP's infrastructure and ADP's traditional and new
product/services in business processing and outsourcing
required.
We believe in good faith that compensation for a successful
candidate based in Colorado would be between the range listed
below.
In the state of Colorado, we are offering the following benefits
(subject to change):
Salaried and hourly workers who work on average 32 or more standard
hours per week:
Medical, Dental, Vision, Life Insurance, 401(k), Charitable
Contribution Match, Holidays, Personal Days & Vacation, Student
Loan Repayment Program and Paid Volunteer Time Off
#LI-IB1
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Compensation range for this role for U.S. Colorado Residents
Minimum: $62800
Maximum: $89490
Compensation Type: Salary
Keywords: ADP, Hartford , Relationship Manager II, Executive , Hartford, Connecticut
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