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Director of Experience Design

Company: Aquent
Location: Hartford
Posted on: May 12, 2022

Job Description:

One of Aquent leading partners is seeking a Temp to Perm XD Director. - This person will -lead -design, research and content and will create -elegant and engaging solutions to complex business challenges across channels and roles. They often direct junior designers on specific engagements. They will partner with key product management, engineering, and business stakeholders, and deliver solutions that fulfill on key customer experience and business goals. Work within this job family ranges from enhancements to new ecosystem experience design.

An XD Director takes key projects through discovery, design, and development, and producing holistic solutions that optimize the experience across various mediums and channels (consumer and internal facing platforms, software, voice, etc.). The XD Director will work to review work in-flight, lead research and design sessions, and partner with cross-functional teams to ensure that the work being produced is of high-quality and meets our experience and business goals.

As part of a growing team of 15 Experience Design (XD) professionals, they play a strategic role in the success of the team and in expanding the impact of experience design in Personal Insurance.

Primary Job Duties & Responsibilities:

- Contributes to strategy and business architecture in collaboration with other functional area leaders.
- Serves as the key point of accountability for XD efforts at the portfolio level, covering multiple programs and projects. Advocates for user-centered design approaches and priorities.
- Helps to recruit and grow a team of outstanding XD professionals by providing vision, coaching, and mentorship.
- Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
- Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. May collaborate across the enterprise to establish and promote these standards.
- Ensures adherence to XD guidelines within a portfolio of programs and projects.
- Participates in the development of processes for XD resource engagement with project teams during ideation, prioritization, development, and quality assurance phases.
- Ensures research, visual design, information architecture, and interaction design roles are adequately resourced.
- Plans and may conduct user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions.

Keywords: Aquent, Hartford , Director of Experience Design, Executive , Hartford, Connecticut

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