Senior Product Manager, Contact Center Integrations

Company: Zoom
Location: Hartford
Posted on: May 12, 2022

Job Description:

Work Styles at ZoomIn most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .About UsZoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.About the TeamAs a Contact Center Integrations Product Manager, you will create our integration strategy, engage with our partners and our customers to understand their requirements, work with other Product Managers to build supporting APIs and bring world class integrations for Zoom Contact Center.About the Role+ Serve as the point person for your product area to leadership and across the organization+ Have a clear understanding of the contact center landscape, the different technologies and the key players.+ Drive technical partnership and integration with 3rd party (ISV) applications.+ Formulate and evangelize our integration strategy to internal and external stakeholders+ Work with cross functional teams to ensure support for your integrations across the platform and partner ecosystem+ Understand technical dependencies for the integrations you lead and bring disparate stakeholders together to launch your integrations+ Help manage internal and external engineering resources to ensure on-time completion of projects.+ Work closely with Zoom's Platform and Marketplace team to design and influence partner integration flows on the front end and back end.+ Design ways to integrate road-mapped features into existing partner and customer instances.+ Use data to make good decisions when confronted by ambiguity. Analyze API KPI's to identify, size and prioritize areas for improvement. Develop regular reporting as needed.+ Assist sales with demos to major customersAbout You+ 7+ Years Product Management experience+ Ability to crystallize vague concepts into concise tactical plans+ Understanding of Contact Center technology landscape+ Experience integrating third party apps into a core product+ Experience integrating core functionality into a third-party app+ Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quicklyBenefitsAt Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us. Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here (https://careers.zoom.us/benefits) . Explore Zoom:+ Hear from our leadership team (https://urldefense.com/v3/\_\_https://youtu.be/7i2o\_tszj5g\_\_;!!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)+ Browse Awards and Employee Reviews on Comparably+ Visit our Blog (https://blog.zoom.us/category/company-news/)+ Zoom with us!+ Find us on social at the links below and on Instagram (https://www.instagram.com/zoom/)+ View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site (https://careers.zoom.us/home) . #LI-Remote

Keywords: Zoom, Hartford , Senior Product Manager, Contact Center Integrations, Executive , Hartford, Connecticut