Senior Product Manager, Contact Center Integrations
Company: Zoom
Location: Hartford
Posted on: May 12, 2022
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Job Description:
Work Styles at ZoomIn most cases, you will have the opportunity
to choose your preferred working location from the following
options when you join Zoom: in-person, hybrid or remote. Visit this
page for more information about Zoom's Workstyles
(https://careers.zoom.us/zoom-workstyles) .About UsZoomies help
people stay connected so they can get more done together. We set
out to build the best video product for the enterprise, and today
help people communicate better with products like Zoom Contact
Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom
Webinar.We're problem-solvers, working at a fast pace to design
solutions with our customers and users in mind. Here, you'll work
across teams to deliver impactful projects that are changing the
way people communicate and enjoy opportunities to advance your
career in a diverse, inclusive environment.About the TeamAs a
Contact Center Integrations Product Manager, you will create our
integration strategy, engage with our partners and our customers to
understand their requirements, work with other Product Managers to
build supporting APIs and bring world class integrations for Zoom
Contact Center.About the Role+ Serve as the point person for your
product area to leadership and across the organization+ Have a
clear understanding of the contact center landscape, the different
technologies and the key players.+ Drive technical partnership and
integration with 3rd party (ISV) applications.+ Formulate and
evangelize our integration strategy to internal and external
stakeholders+ Work with cross functional teams to ensure support
for your integrations across the platform and partner ecosystem+
Understand technical dependencies for the integrations you lead and
bring disparate stakeholders together to launch your integrations+
Help manage internal and external engineering resources to ensure
on-time completion of projects.+ Work closely with Zoom's Platform
and Marketplace team to design and influence partner integration
flows on the front end and back end.+ Design ways to integrate
road-mapped features into existing partner and customer instances.+
Use data to make good decisions when confronted by ambiguity.
Analyze API KPI's to identify, size and prioritize areas for
improvement. Develop regular reporting as needed.+ Assist sales
with demos to major customersAbout You+ 7+ Years Product Management
experience+ Ability to crystallize vague concepts into concise
tactical plans+ Understanding of Contact Center technology
landscape+ Experience integrating third party apps into a core
product+ Experience integrating core functionality into a
third-party app+ Understanding that speed is everything but
prioritizing the right thing is equally important - you appreciate
delivering impact quicklyBenefitsAt Zoom, we care about our
employees, their families, and their well-being. As part of our
award-winning workplace culture and commitment to delivering
happiness, our benefits program offers a variety of perks,
benefits, and options to help employees maintain their physical,
mental, emotional, and financial health; support work-life balance;
and contribute to their community in meaningful ways.We believe
that the unique contributions of all Zoomies is the driver of our
success. To make sure that our products and culture continue to
incorporate everyone's perspectives and experience we never
discriminate on the basis of race, religion, national origin,
gender identity or expression, sexual orientation, age, or marital,
veteran, or disability status. Zoom is proud to be an equal
opportunity workplace and is an affirmative action employer. All
your information will be kept confidential according to EEO
guidelines. We welcome people of different backgrounds,
experiences, abilities and perspectives including qualified
applicants with arrest and conviction records and any qualified
applicants requiring reasonable accommodations in accordance with
the law. If you need any assistance or accommodations due to a
medical condition, or if you need assistance accessing our website
or completing the application process, please let us know by
emailing us at careers@zoom.us. Zoom requires all U.S. employees
who will work in person at a Zoom office, attend in-person Zoom
meetings or have in-person customer meetings to be fully
vaccinated. Zoom will consider requests for reasonable
accommodations for religious or medical reasons as required under
applicable law. At Zoom, we care about our employees, their
families, and their well-being. As part of our award-winning
workplace culture and commitment to delivering happiness, our
benefits program offers a variety of perks, benefits, and options
to help employees maintain their physical, mental, emotional, and
financial health; support work-life balance; and contribute to
their community in meaningful ways. To view our benefits, click
here (https://careers.zoom.us/benefits) . Explore Zoom:+ Hear from
our leadership team
(https://urldefense.com/v3/\_\_https://youtu.be/7i2o\_tszj5g\_\_;!!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)+
Browse Awards and Employee Reviews on Comparably+ Visit our Blog
(https://blog.zoom.us/category/company-news/)+ Zoom with us!+ Find
us on social at the links below and on Instagram
(https://www.instagram.com/zoom/)+ View more jobs, sign up for job
alerts and join our talent community. Visit the Zoom careers site
(https://careers.zoom.us/home) . #LI-Remote
Keywords: Zoom, Hartford , Senior Product Manager, Contact Center Integrations, Executive , Hartford, Connecticut
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