Senior Assurance 16 Case Manager
Company: Community Renewal Team
Location: Hartford
Posted on: May 15, 2022
Job Description:
Job DescriptionSince 1963, CRT has been there helping people –
helping families – during their time of greatest need. We know that
many people in our community struggle every day just to put food on
the table. But we also know it doesn't have to be that way, and
that the work we do aims to help people "meet life's challenges"
head on! CRT offers dozens of programs every single day, helping
tens of thousands of individuals and families every year. The
changes that CRT helps people to make create new opportunities for
a brighter tomorrow. When you join CRT as an employee, you will
begin a brighter tomorrow for yourself, and you will quickly find
that you are part of a team that shares your passion for helping
other people to find solutions that can turn their world around.
Please Note: For the safety of our employees and clients, CRT
MANDATES the COVID 19 VACCINE as a condition of employment. Medical
and religious waiver requests are available and require
approval.GENERAL DESCRIPTION OF DUTIESThis position is responsible
for assisting in overseeing Energy Case Manager(s), deliver and
ensure the delivery of Assurance 16 services that encourage and
enable households to reduce their home energy needs and assisting
energy customer's access other CRT services and other services
available in the community.ESSENTIAL JOB FUNCTIONSThe list of
essential functions, as outlined herein, is intended to be
representative of the tasks performed within this classification.
It is not necessarily descriptive of any one position in the class.
The omission of an essential function does not preclude management
from assigning duties not listed herein if such functions are a
logical assignment to the position.
- Assist with leading Energy Case Managers in ensuring that
intake and assessment, service and delivery, and case notes
documentation as outlined in STS standards are being met.
- Conducts STS file audits for their programs using the STS File
Review Checklist
- Complete and submit weekly report of services provided to
Assurance 16 Program Supervisor per Assurance 16 reporting
requirements.
- Assist with training new staff members
- Meet with A16 Program Supervisor weekly to discuss the team's,
goals, progress and program updates
- Maintain a caseload of customers with non-LIHEAP energy
assistance activities: NEW Start, Operation Fuel and Other Fuel
Banks, Matching Payment Program, shut-off protection (outside of
energy assistance), and heating system replacement (non-DSS CEAP
funded), Below Budget Worksheets, Vendor mediation, and assisting
customers with obtaining other CRT program services.· Verifies
participant's program eligibility via Salesforce for CRT, DSS and
all other community-based resources.
- Complete Intake Application on customer within STEPS System on
and/or off site as required
- Accomplishes participant's service needs based on the Outcome
Scale Matrix (OSM) Questionnaire and Summary Matrix.
- Develop Individualized Service Plans, (ISP), for each customer
that incorporates all special needs and outlines both short- and
long-term goals.· Facilitates information, referral services and
documents outcomes resulting from such referrals in STEPS
- Follow-up every 3 months or as needed.
- Assist customers with obtaining CRT energy conservation
services (Home Energy Solutions – Income Eligible and DOE/DEEP
Weatherization.
- Maintains working knowledge of CRT services and community
resources/support services that assist with addressing customer
need.· Maintain customer file and information according to
standard.
- Participate in, retain and incorporate training as required.·
Provide effective customer service including, but not limited to
greeting, receiving and addressing clients with respect and dignity
at all times.
- Provides off-season assistance to Energy customers.
- Participates in agency-wide case conferencing sessions.
- Answers and returns phone calls and replies to email
communications in timely fashion.· Work together with the with
Energy Assistance Intake Specialist/Certifier and the customer to
assist with getting approved for LIHEAP.
- Filing, copying, scheduling appointments, answering phone calls
and returning calls.· Must be available to work evenings, weekends,
as necessary. Schedules may be changed at any time to accommodate
program needs. ADDITIONAL JOB FUNCTIONS
- Perform and complete all other duties as assigned and or by
funder guidelines/requirements.MINIMUM TRAINING
EXPERIENCEEducation: Associate degree in Human Services, Social
Work or related field. Education may be substituted with experience
on a year-by-year basis. Minimum Years of Experience: Relevant
employment experience of at least two to four (2 to 4) years.
Demonstrated Skills: Ability to interact with people of diverse
backgrounds required. Ability to compile written reports and
maintain case notes. Must be able to communicate effectively. Must
be available to work evenings, weekends, as necessary. Schedules
may be changed at any time to accommodate program needs. Knowledge:
Must possess strong knowledge with computer systems and Microsoft
office. Must be able to communicate effectively. ADA
COMPLIANCEPhysical Ability: Tasks involve sedentary to light work,
involving some reaching, handling, fingering and/or feeling of
objects and materials. Sensory Requirements: Some tasks require
visual perception and discrimination. Some tasks require oral
communications ability. Environmental Factors: Tasks are regularly
performed without exposure to adverse environmental conditions,
such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes,
temperature and noise extremes, machinery, vibrations, electric
currents, traffic hazards, animals/wildlife, toxic/poisonous
agents, violence, disease, or pathogenic substances.BENEFITS
- Group Health
- Dental Insurance
- Vision Insurance
- Life/Disability/Accident/Critical Illness Insurance
- 401(k) with Safe Harbor matching
- Vacation/Sick/Personal Time
- 13 holidays per year!
- Mileage reimbursement
Keywords: Community Renewal Team, Hartford , Senior Assurance 16 Case Manager, Executive , Hartford, Connecticut
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