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Senior Assurance 16 Case Manager

Company: Community Renewal Team
Location: Hartford
Posted on: May 15, 2022

Job Description:

Job DescriptionSince 1963, CRT has been there helping people – helping families – during their time of greatest need. We know that many people in our community struggle every day just to put food on the table. But we also know it doesn't have to be that way, and that the work we do aims to help people "meet life's challenges" head on! CRT offers dozens of programs every single day, helping tens of thousands of individuals and families every year. The changes that CRT helps people to make create new opportunities for a brighter tomorrow. When you join CRT as an employee, you will begin a brighter tomorrow for yourself, and you will quickly find that you are part of a team that shares your passion for helping other people to find solutions that can turn their world around. Please Note: For the safety of our employees and clients, CRT MANDATES the COVID 19 VACCINE as a condition of employment. Medical and religious waiver requests are available and require approval.GENERAL DESCRIPTION OF DUTIESThis position is responsible for assisting in overseeing Energy Case Manager(s), deliver and ensure the delivery of Assurance 16 services that encourage and enable households to reduce their home energy needs and assisting energy customer's access other CRT services and other services available in the community.ESSENTIAL JOB FUNCTIONSThe list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Assist with leading Energy Case Managers in ensuring that intake and assessment, service and delivery, and case notes documentation as outlined in STS standards are being met.
  • Conducts STS file audits for their programs using the STS File Review Checklist
  • Complete and submit weekly report of services provided to Assurance 16 Program Supervisor per Assurance 16 reporting requirements.
  • Assist with training new staff members
  • Meet with A16 Program Supervisor weekly to discuss the team's, goals, progress and program updates
  • Maintain a caseload of customers with non-LIHEAP energy assistance activities: NEW Start, Operation Fuel and Other Fuel Banks, Matching Payment Program, shut-off protection (outside of energy assistance), and heating system replacement (non-DSS CEAP funded), Below Budget Worksheets, Vendor mediation, and assisting customers with obtaining other CRT program services.· Verifies participant's program eligibility via Salesforce for CRT, DSS and all other community-based resources.
    • Complete Intake Application on customer within STEPS System on and/or off site as required
    • Accomplishes participant's service needs based on the Outcome Scale Matrix (OSM) Questionnaire and Summary Matrix.
    • Develop Individualized Service Plans, (ISP), for each customer that incorporates all special needs and outlines both short- and long-term goals.· Facilitates information, referral services and documents outcomes resulting from such referrals in STEPS
      • Follow-up every 3 months or as needed.
      • Assist customers with obtaining CRT energy conservation services (Home Energy Solutions – Income Eligible and DOE/DEEP Weatherization.
      • Maintains working knowledge of CRT services and community resources/support services that assist with addressing customer need.· Maintain customer file and information according to standard.
        • Participate in, retain and incorporate training as required.· Provide effective customer service including, but not limited to greeting, receiving and addressing clients with respect and dignity at all times.
          • Provides off-season assistance to Energy customers.
          • Participates in agency-wide case conferencing sessions.
          • Answers and returns phone calls and replies to email communications in timely fashion.· Work together with the with Energy Assistance Intake Specialist/Certifier and the customer to assist with getting approved for LIHEAP.
            • Filing, copying, scheduling appointments, answering phone calls and returning calls.· Must be available to work evenings, weekends, as necessary. Schedules may be changed at any time to accommodate program needs. ADDITIONAL JOB FUNCTIONS
              • Perform and complete all other duties as assigned and or by funder guidelines/requirements.MINIMUM TRAINING EXPERIENCEEducation: Associate degree in Human Services, Social Work or related field. Education may be substituted with experience on a year-by-year basis. Minimum Years of Experience: Relevant employment experience of at least two to four (2 to 4) years. Demonstrated Skills: Ability to interact with people of diverse backgrounds required. Ability to compile written reports and maintain case notes. Must be able to communicate effectively. Must be available to work evenings, weekends, as necessary. Schedules may be changed at any time to accommodate program needs. Knowledge: Must possess strong knowledge with computer systems and Microsoft office. Must be able to communicate effectively. ADA COMPLIANCEPhysical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials. Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.BENEFITS
                • Group Health
                • Dental Insurance
                • Vision Insurance
                • Life/Disability/Accident/Critical Illness Insurance
                • 401(k) with Safe Harbor matching
                • Vacation/Sick/Personal Time
                • 13 holidays per year!
                • Mileage reimbursement

Keywords: Community Renewal Team, Hartford , Senior Assurance 16 Case Manager, Executive , Hartford, Connecticut

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