Service Delivery Manager

Company: HCL Technologies
Location: Hartford
Posted on: June 20, 2022

Job Description:

• Managing application development, software delivery lifecycle, development and administration.
• Should have worked on support projects where SLAs are monitored and reported
• Experience with managing large teams (25+) including progress monitoring and reporting.
• Experience working in an Agile delivery environment.
• Had prior experience in handling multiple projects
• Be able to drive initiatives with large group of stakeholders and participants
• Interfacing regularly with stakeholders in customer service, accounting, marketing, and acting as escalation point.
• Identify impact, prioritize ,troubleshoot technical issues/defects and liaise with Developers, Testers, DBAs and Business Analysts
• Provide technical expertise and business knowledge to both client services as well as project support for new systems and enhancements.
• Improve application support processes, services, standards, based on best practices and industry standards
• Establish benchmarks and report on KPIs, Metrics, for team s productivity and efficiency.
• Actively participate in future recruiting efforts for application support.
• Excellent communication and should be able to interact with clients
• Should be a good people manager with an aggressive approach towards project management

Keywords: HCL Technologies, Hartford , Service Delivery Manager, Executive , Hartford, Connecticut