Service Account Manager Associate - Remote
Company: UnitedHealth Group
Location: Hartford
Posted on: June 23, 2022
Job Description:
You'll enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges. Welcome to
one of the toughest and most fulfilling ways to help people,
including yourself. We offer the latest tools, most intensive
training program in the industry and nearly limitless opportunities
for advancement. Join us and start doing your life's best
work.SMThis position is full-time (40 hours/week) Monday - Friday.
Employees are required to work our normal business hours between
7:00am - 5:00pm. All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy. It may be necessary,
given the business need, to work occasional overtime or weekends.
-Training will be conducted virtually from your home.*All
Telecommuters will be required to adhere to UnitedHealth Group's
Telecommuter Policy.Primary Responsibilities:
- Accountable for assigned region as needed (e.g., establish and
nurture relationships, own issue resolution, provide service
delivery, manage expectations)
- Serve as a liaison to internal health plan partners on all
aspects of UHC COBRA, FSA, PTP and Select HRA products and
processes
- Resource for internal health plan partners who have used first
line resources for escalated issues which require additional
support to remediate
- Support to internal health plan partners with regards to
navigating all materials and guides across products
- Engage with regional health plan partners by attending existing
team meetings to update on trends, regulatory updates and or
refresher topics specific to UHC COBRA, FSA, PTP and Select
HRA
- Create, Design and Maintain product materials on Connect to
Market. -
- Host implementation, ongoing administration, and renewal
webinars on a monthly schedule across products with internal health
plan partners as well as external brokers and employer groups
- Assisting UHC Sales team with the function of and process to
implement the Select HRA Product
- Gatekeeper for Select HRA new business implementations to
ensure compliant with Product, Underwriting and system
capabilities
- Maintain collaborative relationships and open communication
with internal Operation teams staying up to date on any
updates/trends and vice versa.
- Perform required research/analysis and coordinate across
business teams to own resolution of customer issues
- Comply with applicable laws, regulations, and policies for
COBRA and Section 125
- Work in multiple applications including but not limited to
Microsoft Office (Word, Excel, Outlook, Access), Flexman, ETSBE,
SBM, ACET, Wex FSA, COBRA Eas, PRIME, Cirrus and NICE
- Flexibility to work other operational roles during certain
times of the year
- Demonstrate understanding applicable systems/procedures in
order to provide appropriate information to customers (e.g.,
workflows, claims processing systems, claims payment
methodology)You'll be rewarded and recognized for your performance
in an environment that will challenge you and give you clear
direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher)
- Proficiency with computer and Windows PC applications and
ability to use multiple screens
- Intermediate level of experience with Microsoft Word, Microsoft
Excel, and Microsoft Outlook (ability to create/update documents,
ability to create, format, filter, and sort spreadsheets, compose
and respond to email and schedule meetings)
- Ability to work 8-hour shift Monday - Friday between the hours
of 7am - 5pm CST; may be required to work outside of these standard
business hours, including overtime to meet business needsPreferred
Qualifications:
- 1+ years of experience in the insurance industry
- Experience working with Sales in a small business segment
- Proficiency using all Microsoft applications including
Microsoft SharePoint (ability to create a document and basic
navigation through application) and Microsoft Access (run reports
and update queries as needed)
- Experience working with Sales Operations team's primary in
small business (1 - 100 employees), Telecommuting Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceSoft Skills:
- Well-developed written and verbal communication skills
- Effective interpersonal and communication skills, both written
and verbal
- Energetic, self - motivated, and high commitment to drive to
results in a challenging, fast - paced environment
- Diplomatic with strong resolution skills
- Demonstrated ability to meet commitments, build consensus,
achieve resolutions, and garner respect from other teams and
individuals
- Demonstrated ability to assist with focusing activities on a
strategic direction and achieve targets / goals
- Work effectively and at times independently while promoting
positivity.
- Proven history as a change agent, i.e., during new system
implementations, data migrations and/or changing procedures
- Multi-task across several responsibilities, that may or may not
be related, through thoughtful prioritization and
documentation
- Work in a virtual team environment spanning multiple
locationsUnitedHealth Group requires all new hires and employees to
report their COVID-19 vaccination status.Military & Veterans find
your next mission: We know your background and experience is
different and we like that. UnitedHealth Group values the skills,
experience and dedication that serving in the military demands. In
fact, many of the values defined in the service mirror what the
UnitedHealth Group culture holds true: Integrity, Compassion,
Relationships, Innovation and Performance. Whether you are looking
to transition from active duty to a civilian career, or are an
experienced veteran or spouse, we want to help guide your career
journey. Learn more at Learn how Teresa, a Senior Quality Analyst,
-works with -military veterans and ensures they receive the best
benefits and experience possible. -Careers at UnitedHealthcare
Employer & Individual. We all want to make a difference with the
work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that
opportunity every day. As a member of one of our elite teams,
you'll provide the ideas and solutions that help nearly 25 million
customers live healthier lives. You'll help write the next chapter
in the history of healthcare. And you'll find a wealth of open
doors and career paths that will take you as far as you want to go.
Go further. This is your life's best work.SMColorado, Connecticut
or Nevada Residents Only: The salary range for Colorado residents
is $17.12 to $30.34. The salary range for Connecticut / Nevada
residents is $18.80 to $33.41. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer, and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Hartford , Service Account Manager Associate - Remote, Executive , Hartford, Connecticut
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