Behavioral Scientist, Senior Director (Claim)
Company: Travelers Canada
Location: Hartford
Posted on: August 3, 2022
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Job Description:
Location field must contain 'city, state' or a zip code to
perform a radius search (e.g., Denver, CO or 46122 ). City and
state must be separated by a comma followed by a space (e.g.,
Houston, TX ) Travelers Behavioral Scientist, Senior Director
(Claim) Boise , Idaho Apply Now Taking care of our customers, our
communities and each other. That's the Travelers Promise. By
honoring this commitment, we have maintained our reputation as one
of the best property casualty insurers in the industry for over 160
years. Join us to discover a culture that is rooted in innovation
and thrives on collaboration. Imagine loving what you do and where
you do it.Job CategoryClaimCompensation OverviewThe annual base
salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across
the country. The actual salary for this position will be determined
by a number of factors, including the scope, complexity and
location of the role; the skills, education, training, credentials
and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits
program, employees are also eligible for performance-based cash
incentive awards.Salary Range$118,000.00 - $194,700.00Target
Openings1What Is the Opportunity?Apply behavioral science
frameworks and academic insights to practical business challenges
in the Property and Casualty Insurance industry.---Contribute to
business outcomes using the scientific method, as well as
Behavioral Science theories and frameworks.---Serve as a problem
solver, designer and data analyst related to behavioral
considerations.---Serve as a researcher, interviewer, design
thinking facilitator, and data analyst for the application of
behavioral science to Travelers Claim strategies and
projects.---Projects will be varied and may include initiatives
like digital adoption, improving response times, change management,
and decisions about how we develop product features to increase
positive product outcomes.---In close collaboration with key
stakeholders across claim, conduct pilots, apply behavioral science
frameworks, and implement interventions to influence choices
customers or claimants make before or throughout the lifecycle of a
claim.---Conduct the research to recommend and to test behavioral
interventions to claim practices, product design, business
strategies and experiences with the aim of increasing positive
outcomes for individuals, businesses and the company.---Apply
insights internally to influence how employees within the
organization react to and manage transformational change.---Bring
experience applying Behavioral Science methods to product and
service initiatives that can help bring behavioral science to
scale.Claim Behavioral Science operates together as an internal,
interdisciplinary consultancy, with collective input and lab
meetings on each engagement to maximize experimental rigor and
creativity in designing interventions with business partners. This
role reports to the AVP of Behavioral Science who receives guidance
in terms of broad goals and overall objectives for the new
Behavioral Science function. The AVP of Behavioral Science will
direct initiatives and assign projects to the Behavioral Scientist
role based on skills and expertise required. Independent project
management skills and research expertise are required to establish
and to carry out designed experiments and their analysis. This job
does not manage others.Travelers offers a hybrid work location
model that is designed to support flexibility.Primary Job Duties &
ResponsibilitiesCollect and analyze quantitative data, conduct
semi-structured interviews, facilitate group design thinking
sessions, and conduct test & learns with follow up
measurements.Apply behavioral science frameworks to test
interventions that inform product design and
experiences.Collaborate with product designers, data scientists,
project managers and marketing and communications to design,
develop, conduct and evaluate projects and proofs of concept.Help
to develop and document research to support multiple
recommendations to improve Claim business line results.Implement
agreed upon interventions in partnership with various
sponsors.Apply insights internally to influence how employees
within the organization react to andManage transformational
change.Provide insights, best practices, tools, and training to
help develop organizational capabilities in the application of
behavioral science.Perform other duties as assigned.Minimum
QualificationsMaster's Degree in Behavioral Science, Psychology,
Economics, HCI, UX, People Analytics or a related field.2 years of
experience applying behavioral science frameworks, insights, and
experimental research in a business setting.Education, Work
Experience, & Knowledge5+ years of applied industry experience in a
business setting.Master's Degree, certification, or applied
experience in Data Science.Job Specific Technical Skills &
CompetenciesProven ability to design, conduct, analyze and
communicate research results and recommendations as business
cases.Masters, certification, or applied experience in Data
Science.Proficiency with Excel, and R, SAS, or Python.Experience in
designing and conducting semi-structured interviews or user
research for Behavioral Science interventions.Group-led
facilitation using design thinking collaboration software across
multi-disciplinary groups.Natural curiosity is key - demonstrated
ability to understand problems and ask the right questions.Strong
research and analytical skills including an ability to observe and
record behaviors.Experience advocating for and influencing business
partners to adopt behavioral science research, experimentation, and
interventions.Strong Project Management Skills and the ability to
bring projects from idea to testing, and implementation; ability to
balance priorities while working on multiple projects
simultaneously.Strong written and verbal communication
skills.Teamwork and Collaboration: Demonstrated ability to working
in a team environment and effectively collaborate across business
areas.Insurance or financial services industry
experience.Environmental / Work Schedules / Other
Keywords: Travelers Canada, Hartford , Behavioral Scientist, Senior Director (Claim), Executive , Hartford, Connecticut
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