VP KAISER OPERATIONS

Company: Apria
Location: Hartford
Posted on: September 22, 2022

Job Description:

Location: Remote, Arizona, United StatesCategories: Full-timeFull/Part-time: Full-timeWork Location Type: Fully remoteCompensation: Commensurate with ExperienceJob SummaryABOUT THE COMPANYApria Healthcares mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.JOB SUMMARYVice Presidents will create policies and initiatives that will create a positive rewarding work environment with the goal of developing an organization that attracts and retains talented employees who feel valued and invested in their work. Most importantly, this position contributes to Aprias success by acting as a strategic expert in implementing and sustaining foundational pillars for developing and engaging our employees to enhance and promote employee culture and experience. Key responsibilities for creating a positive, employee-centric environment include:

• Cultivating and promoting a culture that reinforces Aprias vision and core values by creating a diverse, inclusive, and psychologically safe work environment.
• Working across all departments to support the deployment of key employee initiatives to meet business needs.
• Maintaining a big picture perspective; able to link programs, activities, and communications in ways that support a cohesive employee experience.
• Handling high-level strategy for team structure and growth plans, relationships with our Apria teams and issues escalated by managers and individual contributors.
• Setting clear, concise, and attainable team goals that foster a culture of accountability and continuous improvement
• Motivating team members to be fully engaged and to perform at their fullest potential.
• Leading by example with clear direction, candid feedback, and a communication style that results in trust and optimism.
• Recognizing high performance and reward accomplishments.
• Encouraging creativity.
• Suggesting and organizing team-building activities.ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Closely align operational, process and technology improvements with the long-term needs of our key Referrals business.
  • Engage in key monthly and quarterly Managed Care and Referral meetings, present performance metrics and trending and engage in strategic planning.
  • Drive key performance metrics such as Patient Satisfaction and Net Promoter scores and engage with cross functional teams to manage improvement plans.
  • Conduct strategic needs assessments to determine customer service needs of the Region partners.
  • Manage collaborative business relationships within the Managed Care teams, Regions and Referral regional operation teams.
  • Oversee the day-to-day operations of high volume inbound and outbound call center.
  • Oversee the day-to-day operations of processing a high volume of orders, including order entry, qualification, patient scheduling, referral outreach, payment collection, return processing, etc.
  • Responsible for managing labor and operating expenses within assigned budgets.
  • Comply with all quality compliance and regulatory requirements.
  • Initiate and monitor action plans when business results are not meeting established operational targets or indicate future operational performance issues.
  • Manage subordinate staff for development, project direction and production quality and quantity.
  • Monitor trends in all transactional activities to determine where efficiencies may be gained through process improvement.
  • Provide guidance and leadership to direct reports to ensure effective team environments through efficient leadership, motivational and organizational methods.
  • In cooperation with training department, oversee development and delivery of internal training programs to ensure consistency in business unit processes.
  • Performs other duties as required.SUPERVISORY RESPONSIBILITIES
    • This position manages all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
    • Provides direction and guidance in work assignments.
    • Provides timely coaching and feedback to staff.
    • Ensures work assignments are completed accurately, efficiently, and timely.Minimum Required QualificationsMINIMUM REQUIRED QUALIFICATIONSEducation and/or Experience
      • 4-year college degree or equivalent experience is required.
      • 12 years of related experience, including10 years of senior management experience in an environmentis required.
      • Experience and understanding of customer care center administration and systems.SKILLS, KNOWLEDGE AND ABILITIES
        • Outstanding verbal and written communicator: demonstrated ability to simplify complex ideas, tell a compelling story using data, and create and deliver compelling presentations for senior leadership.
        • Exemplary relationship builder and team player: experience building successful partnerships and influencing stakeholders and colleagues, with direct authority, to drive projects forward.
        • Accomplished problem solver: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.
        • Strong results driver: consistently delivers flawless execution and high-quality deliverables despite ambiguity, at time managing simultaneous projects with competing priorities.
        • Excellent strategic thinker: ability to synthesize multiple inputs, use incomplete information to get to crux of issue, and step back and see bigger picture.
        • Decision-making skills.Certificates, Licenses, Registrations or Professional Designations
          • N/AComputer Skills
            • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, WordLanguage Skills
              • English (reading, writing, verbal)Mathematical Skills
                • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.TRAVEL
                  • Domestic travel as needed to meet with ReferralPHYSICAL DEMANDSThis is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.OTHER INFORMATIONThe essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individuals position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.BenefitsComprehensive benefits package offered for eligible employees:
                    • Competitive salary
                    • Medical, Dental and Vision
                    • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
                    • Life, AD&D and Disability Insurance
                    • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
                    • 401K Savings Plan (available immediately)
                    • Educational Assistance
                    • Employee Referral Reward Program
                    • Employee Discount Programs
                    • Company Paid Employee Assistance Plan (available immediately)
                    • We recognize our veterans by offering a company paid day off for Veterans Day
                    • Career Advancement/ Development OpportunitiesCompensation
                      • Compensation is commensurate with experience.
                      • Annual compensation is based on a 40 hour week.

Keywords: Apria, Hartford , VP KAISER OPERATIONS, Executive , Hartford, Connecticut